Appointment Specialist Full Time

Hughston; Montgomery (AL); On-site; USD 34,000 - 43,000; Full time

Job summary

The Hughston Clinic in Montgomery, AL seeks an experienced scheduling specialist to accurately schedule and maintain appointments across the Main Clinic and Satellite Clinics in a fast-paced, high-volume environment.

You will answer multi-line phones, enter patient demographics and insurance data, learn physicians’ protocols, triage and schedule with precision, and manage physician calendars including cancellations and reschedules. Knowledge of HIPAA is preferred.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills required.
• Experience with PBX/multi-line systems preferred.
• Knowledge of HIPAA preferred.

Responsibilities

• Answer multi-phone lines and return messages in a timely manner.
• Accurately enter patient demographics and insurance information.
• Accurately learn each physician’s protocol and apply during scheduling.
• Accurately triage and schedule patients with the correct physician.
• Accurately maintain physician schedules to include canceling and rescheduling.
• Maintain effective oral/written communication with patients, physicians and staff concerning patient appt needs.
• Request records and prepare for physician review.
• Collect prepayments when required for an appointment.
• Collect on all outstanding balances or balances that are in collections prior to scheduling appointment.
• Register and utilize online portals to obtain authorizations.
• As schedule requires, monitor various office equipment for incoming records and file for upcoming appt.

Skills

Basic computer skills

PBX/multi-line systems

Education

High School Diploma or equivalent

Job description

POSITION GOAL

Accurately schedule and maintain appointments (at the Main Clinic as well as Satellite Clinics) at a very fast paced, high volume environment.

POSITION GOAL

Accurately schedule and maintain appointments (at the Main Clinic as well as Satellite Clinics) at a very fast paced, high volume environment.

POSITION RESPONSIBILITIES

• Answer multi-phone lines and return messages in a timely manner.
• Accurately enter patient demographics and insurance information.
• Accurately learn each physician’s protocol and apply during scheduling.
• Accurately triage and schedule patients with the correct physician.
• Accurately maintain physician schedules to include canceling and rescheduling.
• Maintain effective oral/written communication with patients, physicians and staff concerning patient appt needs.
• Request records and prepare for physician review.
• Collect prepayments when required for an appointment.
• Collect on all outstanding balances or balances that are in collections prior to scheduling appointment.
• Register and utilize online portals to obtain authorizations.
• As schedule requires, monitor various office equipment for incoming records and file for upcoming appt.

Experience:

Required:

• Basic computer skills.

Preferred:

• Experience with PBX/multi-line systems.

Education:

Required:

• High School Diploma or equivalent.

Required:

Special Qualifications:

• None.

Preferred:

• Knowledge of HIPAA.

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.