Appointment Specialist Full-Time

Hughston; Columbus (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Hughston Clinic is seeking an efficient appointments scheduler to manage high-volume scheduling for the Main Clinic and Satellite Clinics. You will handle multiple phone lines, enter patient data, and coordinate with physicians to ensure timely, accurate scheduling.

Responsibilities include maintaining calendars, obtaining authorizations, collecting payments, and communicating clearly with patients and staff. A HS diploma and basic computer skills are required; PBX experience is preferred.

Qualifications

• Basic computer skills required.
• Experience with PBX/multi-line systems preferred.
• Knowledge of HIPAA is a plus.

Responsibilities

• Answer multi-phone lines and return messages in a timely manner.
• Accurately enter patient demographics and insurance information.
• Learn each physician’s protocol and apply during scheduling.
• Triage and schedule patients with the correct physician.
• Maintain physician schedules including cancellations and rescheduling.
• Communicate with patients, physicians and staff about appointment needs.
• Request records and prepare for physician review.
• Collect prepayments when required for an appointment.
• Collect outstanding balances or those in collections before scheduling.
• Register and utilize online portals to obtain authorizations.
• Monitor office equipment for incoming records and file for upcoming appointments.

Skills

Basic computer skills

PBX/multi-line systems

Education

High School Diploma or equivalent

Job description

POSITION GOAL

Accurately schedule and maintain appointments (at the Main Clinic as well as Satellite Clinics) at a very fast paced, high volume environment.

POSITION GOAL

Accurately schedule and maintain appointments (at the Main Clinic as well as Satellite Clinics) at a very fast paced, high volume environment.

POSITION RESPONSIBILITIES

• Answer multi-phone lines and return messages in a timely manner.
• Accurately enter patient demographics and insurance information.
• Accurately learn each physician’s protocol and apply during scheduling.
• Accurately triage and schedule patients with the correct physician.
• Accurately maintain physician schedules to include canceling and rescheduling.
• Maintain effective oral/written communication with patients, physicians and staff concerning patient appt needs.
• Request records and prepare for physician review.
• Collect prepayments when required for an appointment.
• Collect on all outstanding balances or balances that are in collections prior to scheduling appointment.
• Register and utilize online portals to obtain authorizations.
• As schedule requires, monitor various office equipment for incoming records and file for upcoming appt.

Experience:

Required:

• Basic computer skills.

Preferred:

• Experience with PBX/multi-line systems.

Education:

Required:

• High School Diploma or equivalent.

Required:

Special Qualifications:

• None.

Preferred:

• Knowledge of HIPAA.

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.