Appointment Specialist Full-Time

Choosecolumbusga; Columbus (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Hughston Clinic in Columbus, GA is seeking an appointment scheduler to accurately schedule and maintain patient appointments at the Main Clinic and satellite sites. You will handle multi-line phone calls, enter demographics and insurance information, and learn each physician's protocol to ensure correct scheduling.

The role requires basic computer skills with preference for PBX/multi-line experience and a high school diploma.

Qualifications

• High School Diploma or equivalent required.
• Basic computer skills required.
• Knowledge of HIPAA preferred.

Responsibilities

• Answer multi-phone lines and return messages promptly.
• Accurately enter patient demographics and insurance information.
• Learn physician protocols and apply during scheduling.
• Triage and schedule patients with the correct physician.
• Maintain physician schedules including canceling and rescheduling.
• Communicate with patients, physicians and staff about appointment needs.
• Request records and prepare for physician review.
• Collect prepayments when required for an appointment.
• Collect on outstanding balances before scheduling.
• Register and use online portals to obtain authorizations.
• Monitor office equipment for incoming records and file for upcoming appointments.

Skills

Basic computer skills

Education

High School Diploma or equivalent

Tools

PBX/multi-line systems

Job description

POSITION GOAL

Accurately schedule and maintain appointments (at the Main Clinic as well as Satellite Clinics) at a very fast paced, high volume environment.

POSITION RESPONSIBILITIES

• Answer multi-phone lines and return messages in a timely manner.
• Accurately enter patient demographics and insurance information.
• Accurately learn each physician’s protocol and apply during scheduling.
• Accurately triage and schedule patients with the correct physician.
• Accurately maintain physician schedules to include canceling and rescheduling.
• Maintain effective oral/written communication with patients, physicians and staff concerning patient appt needs.
• Request records and prepare for physician review.
• Collect prepayments when required for an appointment.
• Collect on all outstanding balances or balances that are in collections prior to scheduling appointment.
• Register and utilize online portals to obtain authorizations.
• As schedule requires, monitor various office equipment for incoming records and file for upcoming appt.

Experience

Required

• Basic computer skills.

Preferred

• Experience with PBX/multi-line systems.

Education

Required

• High School Diploma or equivalent.

Special Qualifications

Required

• None.

Preferred

• Knowledge of HIPAA.

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.