Appointment Setter — Commission Eligible

bathplanet; Spokane Valley (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Commission opportunities

Full training and coaching

Growth opportunities

Ongoing coaching

Job summary

Bath Planet by NW Bath Specialists is seeking an upbeat Customer Service Representative in our Spokane Valley call center. You will handle high-volume calls, qualify leads, and schedule free in-home bathroom design consultations.

This role offers $18–$22 per hour plus commission, comprehensive training, and opportunities to grow with an established bathroom remodeling company. If you enjoy helping homeowners and thrive on performance-based pay, we'd love to hear from you.

Qualifications

• Strong phone, communication, and customer-service skills.
• Positive, professional, and energetic attitude.
• Comfortable making a high volume of outbound calls daily.
• Strong multitasking, computer, and data-entry skills.
• Ability to quickly and accurately document customer conversations while working on the phone.
• Reliable attendance and ability to stay focused in a busy call‑center environment.
• Basic experience with email, texting, and CRM software.
• Customer service, call center, appointment-setting, or sales experience preferred, but not required.
• Ability to follow a process, handle objections professionally, and ask for the appointment.

Responsibilities

• Answer incoming customer calls professionally and promptly.
• Make up to 200 outbound calls and follow-ups each day to assigned customers and leads.
• Contact homeowners who requested information about bathroom remodeling projects.
• Qualify customers, answer basic questions, and schedule in-home design consultations.
• Offer same-day or next-day appointments whenever possible.
• Complete appointment confirmations by phone, text, and email.
• Multitask throughout the day by managing calls, texts, emails, appointment confirmations, and follow-up tasks.
• Use a computer throughout your shift to accurately enter customer information, appointment details, call notes, and outcomes into our CRM.
• Follow the company call script while keeping conversations friendly and natural.
• Meet daily expectations for calls, contacts, appointments set, confirmations, and accurate data entry.
• Work closely with the sales and customer-care teams to create a great customer experience.

Skills

Phone skills

Customer service

Multitasking

Data-entry

Documentation

Attendance reliability

Email/texting

CRM software

Outbound calling

Tools

CRM software

Job description

Bath Planet by NW Bath Specialists is seeking an upbeat Customer Service Representative in our Spokane Valley call center. You will handle high-volume calls, qualify leads, and schedule free in-home bathroom design consultations.

This role offers $18–$22 per hour plus commission, comprehensive training, and opportunities to grow with an established bathroom remodeling company. If you enjoy helping homeowners and thrive on performance-based pay, we'd love to hear from you.