Appointment Setter - Call Center Rep

Starling Diagnostics LLC; New York (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO

401(k)

Growth opportunities

Flexible schedules

Job summary

Starling Diagnostics LLC in Bronx, NY is seeking full- or part-time Appointment Setters - Call Center Reps to join our team, helping patients schedule appointments and ensuring HIPAA-compliant, compassionate service. You will answer inbound calls, make outbound calls, send follow-up texts, and maintain an organized calendar while delivering a positive patient experience to diverse communities.

Bilingual English and Spanish or Bengali is required; strong computer skills and typing 40+ wpm are

Qualifications

• Bilingual English and Spanish or Bengali is required.
• Experience in medical facilities is a plus.
• Typing speed 40+ wpm and basic medical terminology knowledge.
• Pass a background check and drug screening.

Responsibilities

• Answer inbound calls from patients and make outbound calls.
• Send follow-up text messages and maintain a calendar.
• Set appointments and ensure a positive patient experience.
• Maintain HIPAA-compliant practices in daily activities.

Skills

Bilingual English and Spanish or Bangl

Job description

Be part of something bigger. Starling Diagnostics LLC in Bronx, NY is adding full- and part-time Appointment Setters - Call Center Reps to the team!

Our Mission:

Since 2019, our team at Starling Health has demonstrated what it means to act with compassion, innovation, and community commitment. We've rapidly evolved from a small diagnostic center to a comprehensive multi-specialty medical practice serving over 10,000 patients annually. We believe that people from all populations deserve access to high-quality care, and we're proud to act as a healing hub for underserved urban communities. As we expand into new locations, we invite job seekers who share our passion for healing and making a meaningful difference in others' lives to join us.

WHAT YOU'LL DO:

As a full- or part-time Appointment Setter - Call Center Rep, you'll help make sure patients have positive experiences visiting our office and receive the quality medical care they need. This is a highly communicative and detail-focused position, and you'll make sure to comply with all HIPAA laws in your work activities. With an upbeat and professional attitude, you'll answer phone calls from patients, make outbound calls, and send follow-up text messages to support smooth communication. You'll set appointments and maintain an organized practice calendar. This is a great opportunity to put your people skills and clerical abilities to good use!

WHAT WE'RE OFFERING:

• $17.00 - $19.00/hour, based on experience
• PTO
• 401(k)
• Growth opportunities
• Flexible full- and part-time schedules available 7 days a week, typically between 8:00 am and 8:00 pm

APPLY IF YOU MEET THESE QUALIFICATIONS:

• Bilingual (English & Spanish or Bengali) communication skills - a must-have
• Work, shadow, or internship experience with a hospital, doctor's office, or similar medical facility
• Strong computer proficiency and ability to type 40+ wpm
• Working knowledge of medical terminology

Must have the ability to pass a background check and drug screening test.