Appointment Setter - Call Center Rep

Starling Diagnostics; New York (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO

401(k)

Growth opportunities

Flexible schedules

Job summary

Starling Diagnostics LLC in Bronx, NY is seeking full- or part-time Appointment Setters/Call Center Reps to join our growing team. You will handle patient calls, outbound outreach, and appointment scheduling with care, while ensuring HIPAA compliance.

Bilingual English and Spanish or Bengali is required; you must type 40+ wpm and work with medical terminology. A background check and drug screening are required; benefits include PTO, 401(k), and growth opportunities.

Qualifications

• Bilingual (English & Spanish or Bengali) communication skills required.
• Experience with hospital/doctor office or medical facility preferred.
• Strong computer skills and ability to type 40+ wpm.
• Working knowledge of medical terminology.

Responsibilities

• Answer inbound patient calls and make outbound calls.
• Send follow-up texts to support communication and scheduling.
• Set appointments and maintain an organized practice calendar.
• Ensure HIPAA compliance in all activities.

Skills

Bilingual English & Spanish or Bengali

Typing 40+ wpm

Medical terminology

HIPAA compliance

Job description

Be part of something bigger. Starling Diagnostics LLC in Bronx, NY is adding full- and part-time Appointment Setters - Call Center Reps to the team!

Our Mission:

Since 2019, our team at Starling Health has demonstrated what it means to act with compassion, innovation, and community commitment. We've rapidly evolved from a small diagnostic center to a comprehensive multi-specialty medical practice serving over 10,000 patients annually. We believe that people from all populations deserve access to high-quality care, and we're proud to act as a healing hub for underserved urban communities. As we expand into new locations, we invite job seekers who share our passion for healing and making a meaningful difference in others' lives to join us.

WHAT YOU'LL DO:

As a full- or part-time Appointment Setter - Call Center Rep, you'll help make sure patients have positive experiences visiting our office and receive the quality medical care they need. This is a highly communicative and detail-focused position, and you'll make sure to comply with all HIPAA laws in your work activities. With an upbeat and professional attitude, you'll answer phone calls from patients, make outbound calls, and send follow-up text messages to support smooth communication. You'll set appointments and maintain an organized practice calendar. This is a great opportunity to put your people skills and clerical abilities to good use!

WHAT WE'RE OFFERING:

• $17.00 - $19.00/hour, based on experience
• PTO
• 401(k)
• Growth opportunities
• Flexible full- and part-time schedules available 7 days a week, typically between 8:00 am and 8:00 pm

APPLY IF YOU MEET THESE QUALIFICATIONS:

• Bilingual (English & Spanish or Bengali) communication skills - a must-have
• Work, shadow, or internship experience with a hospital, doctor's office, or similar medical facility
• Strong computer proficiency and ability to type 40+ wpm
• Working knowledge of medical terminology

Must have the ability to pass a background check and drug screening test.