Phone Representative

TotalWellness; Chino (CA); In loco; USD 24.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Paid Time Off

Holidays

Growth opportunities

Descrizione del lavoro

TotalWellness in Chino, CA is seeking a Patient Communication Coordinator who will manage a high-volume call flow and serve as the voice of the team. You will handle 70-90 calls daily, assist with scheduling, and respond to insurance/provider inquiries with professional, accurate documentation.

You should be bilingual (English/Spanish), have call center or medical office experience, and excel in clear communication, active listening, and multitasking across systems.

Competenze

• Bilingual - Fluent in English & Spanish (required).
• Previous call center, medical office, or high-volume phone experience preferred.
• Exceptional phone etiquette and active listening skills.
• Reliable and consistent attendance record.
• Strong computer skills and ability to multitask across screens.
• Detail-oriented with solid written communication skills.
• Positive, solutions-first mindset and team-oriented attitude.

Mansioni

• Answer and make 70-90+ calls per day.
• Assist with appointment scheduling, cancellations, and follow-ups.
• Respond to insurance and provider inquiries with professionalism.
• Accurately update and document patient charts.
• Communicate clearly in both English and Spanish.
• Collaborate with clinical and admin teams to support patient care.

Conoscenze

Bilingual English/Spanish

Call Center Experience

Medical Office Experience

Active Listening

Phone Etiquette

Multitasking

Computer Proficiency

Attention to Detail

Team Player

Descrizione del lavoro

Description

Are you a strong communicator who thrives in a fast-paced environment and can manage a high volume of calls with professionalism and efficiency?

Our clinic is hiring a Patient Communication Coordinator to be the voice of our team, answering 70-90 calls a day from patients, insurance companies, and providers. If you have the confidence, focus, and communication skills to navigate conversations, solve problems on the fly, and leave a positive impression every time, this role was made for you.

High-Volume, High-Impact

This position operates almost like a call center inside a healthcare setting. You’ll be managing a fast-paced call flow while balancing accuracy, documentation, and top-tier customer service. We're looking for someone who stays calm under pressure, communicates clearly, and thrives on helping people.

What You'll Do

• Answer and make 70-90+ calls per day
  
• Assist with appointment scheduling, cancellations, and follow-ups
  
• Respond to insurance and provider inquiries with professionalism
  
• Accurately update and document patient charts
  
• Communicate clearly in both English and Spanish
  
• Collaborate with clinical and admin teams to support patient care

Pay & Benefits:

• Hourly Pay: $17.75-$18.00
  
• Bonus Opportunity: May become eligible for a performance-based bonus after probation period, depending on consistency, call quality, and productivity
  
• Schedule: Full-Time | 40 hours per week
  
• Benefits:
  • Medical, Dental, Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off & Holidays
  • Growth opportunities within the organization

Requirements

What We’re Looking For

• Bilingual - Fluent in English & Spanish (required)
• Previous call center, medical office, or high-volume phone experience preferred
• Exceptional phone etiquette and active listening skills
• Reliable and consistent attendance record
• Strong computer skills and ability to multitask across screens
• Detail-oriented with solid written communication skills
• Positive, solutions-first mindset and team-oriented attitude