Appointment Setter

CL Support Services; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

401K

Job summary

CL Support Services in Houston, TX is seeking an On-Site Appointment Setter to manage outbound calls, respond to online requests, and schedule free foundation inspection visits.

You will work Monday through Friday with some Saturdays, possible overtime, and on-the-job training plus paid time off and benefits. Bilingual ability is a plus, and a supportive team environment is offered.

Qualifications

• 1 year of call center, dispatch, appointment setting, or general customer service experience required.
• Strong verbal communication, writing, and typing skills.
• Ability to meet key performance indicators.

Responsibilities

• Make outbound calls to schedule service appointments.
• Respond to online requests via phone, text, chat, or email.
• Schedule appointments for foundation repair inspections with accuracy.
• Provide excellent customer service during calls.
• Follow up with customers and field managers for updates.

Skills

Call center experience

Verbal communication

Typing skills

Bilingual (optional)

Job description

Career Opportunities with CL Support Services

A great place to work.

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

CL Support Services is looking for an On-Site Appointment Setter to join our team! You will be setting up service appointments and responding to online requests for customers looking to repair their home's foundation.

At CL Support Services, we strive to deliver the best HR, IT, Customer Service, Accounting, and Risk Management to Olshan Foundation Solutions and other construction companies so they can grow profitably and sustainably. We have a dedicated, family-oriented, integrity-filled team continuously improving to achieve new heights in our industry!

Responsibilities:

• Provide outbound customer service phone support for client locations in multiple states
• Respond in real-time to new online service appointment requests by contacting the customer by phone, text, chat, or email
• Set appointments for customer's free foundation repair inspection with accuracy through I360
• Provide excellent customer service over the phone by answering customer questions
• Follow up with customers and field managers for updates

Requirements:

• At least 1 year of previous call center, dispatch, appointment setting, or general customer service experience is required to be successful in this role
• Ability to work independently in a fast-paced environment
• Strong verbal communication, writing, and typing skills
• Ability to meet key performance indicator standards
• Must pass a pre-employment drug test and have a favorable background
• Must be able to work an 8-hour schedule Monday through Friday and able to work some Saturdays from 8:00 am - 1:00 pm.
• Bilingual is a PLUS!
• Opportunities to earn bonuses and other incentives!
• On-the-job training provided
• Paid Time Off: vacation, holiday, and sick time
• Insurance: medical, dental, vision, life, and short-term disability
• 401K and Roth
• Be a part of a competitive and friendly team
• Great management!
• Casual dress code (you can wear jeans to work)