Appointment Scheduling Executive

Momentum Project Management; Cedar Rapids (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Growth-Focused Culture

Winning Team Environment

Comprehensive Benefits

Job summary

Infinity is seeking an Account Executive to join the outbound customer service team. You will handle outbound appointment setting and customer interactions with empathy, using problem-solving skills and technical proficiency to create a seamless customer experience.

The role requires strong communication, the ability to build trust quickly, and a proactive approach to coaching and feedback, all within a high-energy, fast-paced setting.

Qualifications

• Excellent communication and active listening required.
• Ability to build trust and rapport quickly over the phone.
• Openness to feedback and coaching.
• Strong computer and multitasking skills.
• Detail-oriented with accuracy and follow-through.
• Thrives in a high-energy, fast-paced environment.

Responsibilities

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring conversations to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Be flexible to support additional projects as needed.

Skills

Communication skills

Active listening

Rapport building

Feedback & coaching

Multitasking

Detail oriented

Fast-paced environment

Education

High School Diploma or equivalent

Job description

Description

At Infinity, we live by three powerful principles:

grow, thrive, and perform at your best.

At Infinity, we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet bold—we create Life-Changing Experiences for both our employees and our customers. Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work, Infinity is where great people come together to do meaningful work—and have fun doing it. From casual dress and vibrant break spaces to team events and community impact initiatives, we’ve built a culture that’s collaborative, inclusive, and dedicated to growth. At Infinity, we don’t just offer jobs—we create opportunities to grow, thrive, and perform at your best.

Job Summary:

We’re looking for a compassionate, adaptable, and detail-oriented Account Executive (AE) to join our outbound customer service team. If you’re a strong communicator who thrives in a fast-paced environment and loves helping people, this is your chance to make an impact every day. As an AE, you’ll handle outbound appointment setting and customer interactions with empathy and professionalism, using your problem-solving skills and technical proficiency to create a seamless experience for every customer.

Why You’ll Love Working Here

• Competitive Pay: Rewarding your performance and contribution
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high-energy culture with supportive leadership
• Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development
• Potential Same Day Pay: Sign up for PayActiv during training and get paid as early as the same day

Requirements

What You’ll Do:

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring each conversation to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Jump in with flexibility to support additional projects as needed.

What We’re Looking For

• A drive to be the best in everything you do
• Excellent communication & active listening skills
• Ability to build trust and rapport quickly over the phone
• Openness to feedback and coaching
• Strong computer and multitasking skills
• Detail-oriented with a focus on accuracy and follow-through
• Thrives in a high-energy, fast-paced environment

Education And Experience

• High School Diploma or equivalent preferred.
• Previous customer service, dispatch, or technical support experience required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

Are you ready to bring your energy, passion, and drive to an award-winning team?