Outbound Appointment Specialist

Momentum Project Management; Cedar Rapids (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Growth-Focused Culture

Winning Team Environment

Comprehensive Benefits

Job summary

Infinity is seeking an Account Executive to join the outbound customer service team. You will handle outbound appointment setting and customer interactions with empathy, using problem-solving skills and technical proficiency to create a seamless customer experience.

The role requires strong communication, the ability to build trust quickly, and a proactive approach to coaching and feedback, all within a high-energy, fast-paced setting.

Qualifications

• Excellent communication and active listening required.
• Ability to build trust and rapport quickly over the phone.
• Openness to feedback and coaching.
• Strong computer and multitasking skills.
• Detail-oriented with accuracy and follow-through.
• Thrives in a high-energy, fast-paced environment.

Responsibilities

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring conversations to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Be flexible to support additional projects as needed.

Skills

Communication skills

Active listening

Rapport building

Feedback & coaching

Multitasking

Detail oriented

Fast-paced environment

Education

High School Diploma or equivalent

Job description

Infinity is seeking an Account Executive to join the outbound customer service team. You will handle outbound appointment setting and customer interactions with empathy, using problem-solving skills and technical proficiency to create a seamless customer experience.

The role requires strong communication, the ability to build trust quickly, and a proactive approach to coaching and feedback, all within a high-energy, fast-paced setting.