Appointment Scheduling Executive

Infinity Rehab; Cedar Rapids (IA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid training

Same-day pay through PayActiv

Career growth

Team-oriented environment

Job summary

Infinity Rehab is seeking a compassionate, adaptable Account Executive to join our outbound customer service team in Cedar Rapids. You will handle outbound appointment setting and customer interactions with empathy and professionalism, using problem-solving skills to create a seamless experience for every customer.

Ideal candidates are strong communicators who thrive in a fast-paced environment, with the ability to tailor conversations, document interactions accurately, and contribute to a

Qualifications

• Excellent communication & active listening skills.
• Strong computer and multitasking skills.
• Detail-oriented with a focus on accuracy and follow-through.
• Ability to build trust and rapport quickly over the phone.
• Openness to feedback and coaching.

Responsibilities

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring each conversation to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Jump in with flexibility to support additional projects as needed.

Skills

Communication

Active listening

Multitasking

Attention to detail

Rapport building

Feedback & coaching

Education

High School Diploma or equivalent

Job description

Description

At Infinity, we live by three powerful principles:

grow, thrive, and perform at your best.

Description

At Infinity, we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet bold—we create Life-Changing Experiences for both our employees and our customers. Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work, Infinity is where great people come together to do meaningful work—and have fun doing it. From casual dress and vibrant break spaces to team events and community impact initiatives, we’ve built a culture that’s collaborative, inclusive, and dedicated to growth. At Infinity, we don’t just offer jobs—we create opportunities to grow, thrive, and perform at your best.

Job Summary

We’re looking for a compassionate, adaptable, and detail-oriented Account Executive (AE) to join our outbound customer service team. If you’re a strong communicator who thrives in a fast-paced environment and loves helping people, this is your chance to make an impact every day. As an AE, you’ll handle outbound appointment setting and customer interactions with empathy and professionalism, using your problem‑solving skills and technical proficiency to create a seamless experience for every customer.

Why You’ll Love Working Here

• Competitive Pay: Rewarding your performance and contribution
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high‑energy culture with supportive leadership
• Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development
• Potential Same Day Pay: Sign up for PayActiv during training and get paid as early as the same day

Requirements

What You’ll Do

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring each conversation to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Jump in with flexibility to support additional projects as needed.

What We’re Looking For

• A drive to be the best in everything you do
• Excellent communication & active listening skills
• Ability to build trust and rapport quickly over the phone
• Openness to feedback and coaching
• Strong computer and multitasking skills
• Detail-oriented with a focus on accuracy and follow‑through
• Thrives in a high‑energy, fast‑paced environment

Education And Experience

• High School Diploma or equivalent preferred.
• Previous customer service, dispatch, or technical support experience required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

Are you ready to bring your energy, passion, and drive to an award‑winning team?

Compensation details

14-14 Hourly Wage