Appointment Scheduler (PRN)

Gastroenterology Associates of the Piedmont; Winston-Salem (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Gastroenterology Associates of the Piedmont (GAP) is seeking a PRN Appointment Scheduler to support our outpatient practice during weekday business hours. This flexible role offers coverage as needed, without nights or weekends, in a fast-paced clinical environment.

You will be the main point of contact for patients, coordinating appointments with the right provider, and ensuring accurate data entry in our scheduling system while maintaining HIPAA compliance.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in appointment scheduling or similar.
• Strong communication and customer service skills.
• Good computer and data-entry skills.

Responsibilities

• Schedule, reschedule, and cancel patient appointments.
• Manage a high volume of patient calls and scheduling requests.
• Enter and maintain appointment information in the scheduling system.
• Provide patients with clear information on dates, times, locations, and instructions.
• Deliver professional, compassionate customer service.

Job description

Description

Healthcare Experience. Flexible Hours. No Nights or Weekends.

Looking for a flexible way to stay connected to healthcare, earn additional income, or find work that fits around your schedule? Gastroenterology Associates of the Piedmont (GAP) is looking for a PRN Appointment Scheduler to support our team when additional coverage is needed.

Unlike many hospital positions, this PRN opportunity offers the chance to work in a professional outpatient medical practice without nights or weekends. PRN team members provide valuable coverage during weekday business hours based on practice needs, making this a great opportunity for someone seeking flexibility without stepping away from healthcare.

As a private specialty medical practice, GAP offers a team-oriented environment where your work directly impacts our patients and providers. If you're dependable, organized, comfortable working in a fast-paced environment, and enjoy helping patients, we'd like to hear from you.

Flexible PRN hours. No nights. No weekends. Make a difference when you're here—and keep the flexibility you need when you're not.

Requirements

What You'll Do

As an Appointment Scheduler, you'll be an important point of contact for our patients and help ensure they receive the right appointment with the right provider.

Your responsibilities will include:

• Schedule, reschedule, and cancel patient appointments.
• Manage a high volume of patient telephone calls and scheduling requests.
• Accurately enter and maintain appointment information in our electronic scheduling system.
• Provide patients with clear information about appointment dates, times, locations, and instructions.
• Deliver professional, compassionate customer service - even when patients are frustrated, anxious, or upset.
• Work with providers, clinical staff, and administrative team members to resolve scheduling issues.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Follow GAP policies and procedures related to patient information, cybersecurity, safety, and compliance.

What We're Looking For

Required:

• High school diploma or GED.
• At least 1 year of experience in appointment scheduling, customer service, call center operations, medical office administration, or a similar customer-facing role.
• Strong communication and customer service skills.
• Good computer and data-entry skills.
• Strong organization and attention to detail.
• Ability to remain professional and compassionate in a busy environment.

Preferred:

• Previous scheduling experience in a medical practice, physician office, specialty clinic, or outpatient healthcare setting.
• Experience using an EHR, EMR, or medical practice-management system.
• Familiarity with medical terminology and HIPAA.
• Experience handling a high volume of patient telephone calls.