Weekday Healthcare Appointment Scheduler (No Nights)

Gapgi; Winston-Salem (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Mon-Fri schedule

Paid holidays

Job summary

Gastroenterology Associates of the Piedmont (GAP) is hiring an Appointment Scheduler to be a key contact for patients and ensure appointments are set with the right provider. You will handle scheduling requests, enter accurate data, and deliver courteous, HIPAA-compliant service.

This role offers a Monday–Friday schedule with no nights or weekends and paid holidays, allowing time for life outside work while contributing to patient care in a private specialty practice.

Qualifications

• High school diploma or GED is required.
• At least 1 year of experience in appointment scheduling, customer service, call center operations, medical office administration, or similar role.
• Strong communication and customer service skills are essential.
• Good computer and data-entry skills.
• Strong organization and attention to detail.
• Ability to stay professional and compassionate in a busy environment.

Responsibilities

• Schedule, reschedule, and cancel patient appointments.
• Manage a high volume of patient calls and scheduling requests.
• Enter and maintain appointment information in the scheduling system.
• Provide patients with clear information about dates, times, locations, and instructions.
• Deliver professional, compassionate customer service even when patients are frustrated or upset.
• Collaborate with providers, clinical staff, and admin team to resolve scheduling issues.
• Maintain patient confidentiality and HIPAA compliance.
• Follow GAP policies on patient information, cybersecurity, safety, and compliance.

Skills

Communication

Customer service

Data entry

Organization

Compassionate service

Education

High School Diploma or GED

Tools

EHR/EMR system

Job description

Gastroenterology Associates of the Piedmont (GAP) is hiring an Appointment Scheduler to be a key contact for patients and ensure appointments are set with the right provider. You will handle scheduling requests, enter accurate data, and deliver courteous, HIPAA-compliant service.

This role offers a Monday–Friday schedule with no nights or weekends and paid holidays, allowing time for life outside work while contributing to patient care in a private specialty practice.