AAC I - Central Scheduling, SSMC

South Shore Health; Norwell (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

South Shore Health in Norwell, MA is seeking a Central Scheduling professional for the SMC Central Scheduling team. You will handle inbound calls, schedule patient appointments, verify demographics and insurance, and respond to website and fax inquiries.

Must have a high school diploma or equivalent with 1 year of medical office experience; Epic experience preferred. Hours are M–F, 8:00–4:30, with a strong emphasis on accuracy and customer service.

Qualifications

• High school diploma or equivalent is required.
• Two years of college are preferred.
• One year medical office experience is required.
• Epic experience is preferred.
• Excellent verbal and written communication skills.
• Strong computer skills and knowledge of EMR systems; familiar with insurance rules.

Responsibilities

• Serve as the primary point of contact for inbound calls to Central Scheduling.
• Schedule patient appointments following provider templates and confirm details.
• Verify demographic and insurance information; process requests like refills.
• Update patient registrations and assist with rescheduling as directed.
• Answer calls promptly and end with a helpful closing question.
• Collaborate with administrative and clinical staff in the department.
• Maintain knowledge of scheduling rules and department procedures.
• Learn and perform operator functions to support the team as needed.
• Assist with training of new employees upon request.
• Maintain a neat, orderly work area and productive pace.
• Adhere to SSMC mission and policies in daily work.
• Support special assignments and document tasks accurately.

Skills

Verbal communication

Written communication

Computer skills

Interpersonal skills

Education

High school diploma or equivalent

Two years of college preferred

Tools

Epic

Job description

## AAC I - Central Scheduling, SSMCApply: Norwell, MA: Full time: Posted Today: End Date: December 25, 2026 (30+ days left to apply): R-23907**If you are an existing employee of South Shore Health then please apply through the internal career site.****Requisition Number:**R-23907**Facility:**LOC0027 - 141 Longwater Norwell141 Longwater DriveNorwell, MA 02061**Department Name:**SMC Central Scheduling**Status:**Full time**Budgeted Hours:**40**Shift:**Day (United States of America)Will serve as primary point of contact for all inbound calls to South Shore Medical Center’s Centralized Contact Center. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed.**Compensation Pay Range:**$18.20 - $26.00**ESSENTIAL FUNCTIONS**1. Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.2. Maintains consistent compliance with quality standards3. Work collaboratively with administrative and clinical staff of assigned department(s)4. Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)5. Register new patients; verify personal and insurance information; update as required6. Assist with rescheduling patient appointments at the direction of the department Manager7. Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)8. May be required to learn and perform all operator functions to provide support as needed or assigned9. Assists with the training of new employees upon request10. Maintain effective level of productivity at all times11. Willingly accept special assignments12. Maintain work area in a neat and orderly manner13. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures**JOB REQUIREMENTS****Minimum Education**High school diploma or equivalent-RequiredTwo (2) years of college preferred**Minimum Work Experience**1 Year medical office experience RequiredEpic Experience preferred**Required additional Knowledge and Abilities**Excellent verbal and written communication skillsExcellent computer skills with knowledge of various software applicationsKnowledge of various insurance requirementsExcellent interpersonal skillsAbility to meet demanding deadlines and balance multiple tasksDetail oriented with excellent organizational and prioritization skillsMust demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as requiredM - F 8 - 430