Patient Appointment Scheduler

North Texas Orthopedics & Spine Center; Grapevine (TX); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare options

Dental & Vision Insurance

401(k) with employer contributions

HSA/FSA and disability coverage

EAP

Paid Time Off - PTO and holidays

Resumo da oferta

North Texas Orthopedics & Spine Center is seeking an organized Patient Appointment Scheduler to manage bookings, confirmations and changes for orthopedic patients. You will verify insurance, maintain records in EMR, and coordinate with clinicians to ensure smooth scheduling.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced office environment. Experience in healthcare scheduling is preferred and knowledge of HIPAA is important.

Qualificações

• High school diploma or equivalent required.
• Prior experience in healthcare scheduling preferred.
• Familiarity with HIPAA compliance and healthcare regulations is a plus.
• Certifications in medical administration or scheduling software are a plus.

Responsabilidades

• Manage and coordinate patient appointment schedules, including booking, rescheduling, and cancellations.
• Verify patient information, insurance coverage, and eligibility prior to scheduling.
• Maintain accurate records of patient interactions in EMR or scheduling system.
• Communicate with clinical staff to ensure appointment availability and resolve conflicts.
• Provide courteous and efficient assistance to patients regarding appointments and policies.
• Monitor reminders and follow-ups to confirm visits.
• Uphold HIPAA confidentiality in handling patient information.

Conhecimentos

Organizational skills

Communication skills

Multitasking

Empathy

Scheduling software

EMR systems

Microsoft Office

Problem solving

Formação académica

High school diploma or equivalent

Healthcare scheduling experience

HIPAA compliance knowledge

Ferramentas

Scheduling software

EMR

Microsoft Office

Descrição da oferta de emprego

• Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.
• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco‑free discount
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short‑ and long‑term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer‑paid support for life’s challenges
• Generous Paid Time Off:
• Up to 2 weeks of PTO starting out. (Increases with tenure)
• 7 paid holidays + 2 floating holidays

Job Type

Full‑time

Description

Why Choose Us?

• Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco‑free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short‑ and long‑term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer‑paid support for life’s challenges
• Generous Paid Time Off:
• Up to 2 weeks of PTO starting out. (Increases with tenure)
• 7 paid holidays + 2 floating holidays

Summary

The Patient Appointment Scheduler ensures the efficient operation of the orthopedic office by managing all aspects of patient scheduling. Acting as the first point of contact for patients, the Scheduler is responsible for booking, confirming, and rescheduling patient appointments for consultations, procedures, and follow‑ups. The scheduler ensures accurate patient data entry, verifies insurance details, and ensures all necessary authorizations and medical records are in place before appointments. The role requires strong communication skills to interact with patients, medical staff, and physicians, as well as excellent organizational abilities to manage a high volume of appointments efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other Duties May Be Assigned)

• Manage and coordinate patient appointment schedules, including booking, rescheduling, and cancellations.
• Verify patient information, insurance coverage, and eligibility prior to scheduling.
• Maintain accurate and detailed records of patient interactions in the office’s scheduling system or electronic medical record (EMR).
• Communicate effectively with clinical staff to ensure appointment availability and resolve scheduling conflicts.
• Provide courteous and efficient assistance to patients, answering inquiries regarding appointments, office policies, and procedures.
• Monitor appointment reminders and follow‑up communications with patients to confirm scheduled visits.
• Uphold confidentiality and always adhere to HIPAA regulations when handling patient information.

Requirements

QUALIFICATIONS

Education, Certification/Licensure And Experience

• High school diploma or equivalent required.
• Prior experience in healthcare scheduling, preferably in an orthopedic or clinical setting.
• Familiarity with HIPAA compliance and healthcare regulations.
• Additional certifications in medical administration or scheduling software are a plus.

Skills/Abilities

• Exceptional organizational skills and attention to detail to manage complex scheduling needs.
• Strong communication and interpersonal skills to provide excellent customer service.
• Ability to multitask effectively in a fast-paced environment.
• Collaborative mindset and ability to work well with both clinical staff and patients.
• Proficiency in using scheduling software, EMR systems, and Microsoft Office applications.
• Strong problem-solving and decision‑making skills to manage scheduling challenges.
• Empathy and patience when dealing with patients and their needs.
• Ability to adapt to changing priorities and office requirements.
• Clear and effective communication skills, both verbal and written.
• Knowledge of medical terminology is preferred but not required.

PHYSICAL DEMANDS

Hearing: Adequate to perform job duties in person and over the telephone.

Speaking: Must be able to clearly communicate in person and over the telephone.

Vision: Visual acuity adequate to perform job duties, including visual examination of patient (if applicable) and reading information from printed sources and computer screens.

Other: Requires frequent lifting and carrying items weighing up to 30 pounds unassisted, including assisting patients when required. Adequate physical ability includes sufficient manual dexterity to perform the requisite health care service needed. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting with some heavy lifting, pushing and pulling.

WORK ENVIORNMENT

While performing the duties of this job, employee may be exposed to risk of infectious diseases and bodily fluids when interacting with patients and/or family members. The employee may be occasionally exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is typical of a physician’s office.