Appointment Scheduler

The Guidance Center Inc; Bradford, Northern (PA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO 6+ weeks per year

Floating wellness holidays

401k with 200% employer match

Health insurance

Vision insurance

Dental insurance

Life insurance

Cell phone reimbursement

Job summary

The Guidance Center Inc. is seeking an experienced Appointment Scheduler to join our clinic. You will schedule appointments, support staff scheduling, and perform data entry to ensure smooth clinic operations. Strong phone and written communication skills and EHR experience are preferred.

We value organization, multitasking, and attention to patient confidentiality as you work with clients and insurance information in a high-volume setting.

Qualifications

• High school diploma or equivalent.
• Prior administrative or customer service experience, preferably in a health care environment.
• Strong communication skills, both written and verbal.
• Data entry skills and experience.
• Attention to detail and problem-solving ability.

Responsibilities

• Assist clients in scheduling appointments or adjusting existing appointments.
• Manage schedules for outpatient clinical staff.
• Contact insurance companies to verify relevant information when requested.
• Maintains familiarity with and handles client information in accordance with federal, state, and other applicable laws pertaining to confidentiality of client and staff information.
• Maintains high standards of professional conduct in interaction with clients, staff and other community members.
• Maintain thorough documentation of correspondences with clients in Electronic Health Record.

Skills

Data entry

Communication skills

Attention to detail

Multitasking

Phone communication

Education

High school diploma

Tools

Electronic Health Records

Job description

Job Overview:

We are seeking an experienced, motivated individual to join our clinic as an Appointment Scheduler. As part of our team, you schedule appointments for clients, assist in managing clinic staff schedules and perform various data entry tasks necessary to the smooth functioning of the clinic. We operate with a high volume of clients and client requests, meaning you must be well organized and able to multitask. Our ideal candidate has excellent phone and communication skills, as well as experience with electronic health records.

Responsibilities and Duties:

• Assist clients in scheduling appointments or adjusting existing appointments
• Manage schedules for outpatient clinical staff
• Contact insurance companies to verify relevant information when requested
• Maintains familiarity with and handles client information in accordance with federal, state, and other applicable laws pertaining to confidentiality of client and staff information.
• Maintains high standards of professional conduct in interaction with clients, staff and other community members
• Maintain thorough documentation of correspondences with clients in Electronic Health Record

Education and Experience:

Candidates must have the following qualifications:

• High school diploma or equivalent
• Prior administrative or customer service experience, preferably in a health care environment
• Strong communication skills, both written and verbal
• Data entry skills and experience
• Attention to detail and problem-solving ability
• Paid Time Off – PTO (over 6 weeks per year)
• Two (2) Floating Wellness Holidays
• 401k Retirement Plan (with 200% employer match contribution)
• Affordable Health Insurance
• Vision Insurance (free employer-paid coverage)
• Dental Insurance (free employer-paid coverage)
• Life Insurance (free employer-paid coverage)
• Cell Phone Reimbursement (up to $300 annually) *for qualifying positions*