New Patient Scheduler - Appointment Setter

LifeWorks Wellness Center; Clearwater (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Health savings account

Employee discount

Paid Time Off

Holiday Pay

Job summary

A leading integrative medicine practice in Clearwater, Florida, is seeking a New Patient Scheduler to support its New Patient Scheduling team. This full-time role involves contacting prospective patients, managing communications effectively, and maintaining detailed records. The ideal candidate will have strong communication skills, a compassionate demeanor, and at least 2 years of phone-based experience. Competitive benefits include health insurance and paid time off.

Qualifications

• Must have a typing speed of at least 40 WPM and intermediate computer proficiency.
• Must speak, read, write, and type English fluently.
• Ability to manage emotionally sensitive conversations professionally.

Responsibilities

• Contact prospective patients via phone, text, and email.
• Verify and confirm patient contact information.
• Educate prospective patients on available services.
• Maintain accurate documentation within the CRM system.
• Contribute to a supportive, patient-centered environment.

Skills

Strong phone presence

Excellent listening and communication skills

Demonstrated persistence

Attention to detail

Compassionate demeanor

Highly organized

Ability to multitask in a high-volume environment

Education

High school diploma or GED

Minimum of 2 years of phone-based experience

Job description

Overview

LifeWorks Wellness Center is seeking a compassionate, persistent, and highly organized New Patient Scheduler – Appointment Setter to support our New Patient Scheduling team. This role is critical in ensuring prospective patients who inquire about our services are promptly contacted, supported, and connected with the appropriate scheduler to begin their care journey.

This is a phone-focused position ideal for someone who enjoys helping people, excels at follow-up, and thrives in a fast-paced medical office environment.

Who we are

LifeWorks Wellness Center is the largest integrative medicine practice in the US, as well as Florida’s leading natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally. People travel from all over the world to see our doctors and receive our lifesaving holistic treatment programs.

Key Responsibilities

• Contact prospective patients via phone, text, and email who have requested information
• Must be able to communicate effectively by actively listening, acknowledging information or feedback received, and demonstrating clear understanding of appropriate responses and actions. Demonstrates persistence and follow-through in outbound communication.
• Verify and confirm patient contact information
• Transfer prospective patients to a New Patient Scheduler or schedule a callback when appropriate
• Educate prospective patients on available services, appointment types, and associated costs
• Maintain accurate documentation within the CRM system
• Communicate regularly with the Lead New Patient Scheduler and elevate concerns as needed
• Maintain patient confidentiality and adhere to all professional, ethical, and regulatory standards
• Contribute to a supportive, patient-centered environment

Qualifications

• Strong phone presence with excellent listening and communication skills
• Demonstrated persistence, follow-through, and attention to detail
• Compassionate, patient-focused demeanor with the ability to support individuals who may be ill or distressed
• Highly organized, dependable, and able to multitask in a high-volume environment
• Ability to manage emotionally sensitive conversations with professionalism

Education and/or Experience

• High school diploma or GED required
• Minimum of 2 years of phone-based experience
• Typing speed of at least 40 WPM with intermediate computer proficiency

Language Skills

• Must speak, read, write, and type English fluently
• Superior verbal and written communication skills required

Physical Demands of Position

• Ability to sit, type, and speak on the phone for extended periods (up to 8 hours)
• Ability to climb stairs and move between buildings on campus
• Ability to work in a shared office environment

Hours

Full-time, minimum of 37.5 hours per week, Monday through Friday.

Benefits

• Employer sponsored Health, dental and vision insurance
• Health savings account
• Employee discount
• Paid Time Off
• Holiday Pay