Patient Access & Scheduling Specialist

Urology Centers of Alabama, PC; Homewood (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Urology Centers of Alabama, PC is seeking an Appointment Scheduler to coordinate patient appointments across physicians and providers. You will verify demographics and insurance during scheduling, ensure access to earliest available slots, and communicate appointment details clearly to patients and staff.

The role requires accuracy in data entry, adherence to scheduling templates, and seamless collaboration with front desk and clinical teams to minimize delays and improve patient experience.

Qualifications

• Ability to maintain patient confidentiality per HIPAA and organizational policies.
• Excellent customer service and professional communication with patients and staff.
• Accurate entry and maintenance of patient demographics and insurance information.
• Familiarity with scheduling templates, provider rules, and location assignments.

Responsibilities

• Schedule new and established patient appointments per templates and guidelines.
• Verify patient demographics and insurance information during scheduling.
• Offer earliest appointment availability and alternative providers/locations.
• Confirm, cancel, and reschedule appointments; document changes in systems.
• Identify urgent requests and escalate per established procedures.
• Communicate appointment details and instructions to patients clearly.
• Manage calls efficiently and maintain productivity and service levels.
• Maintain patient data and scheduling notes in the practice management/EHR system.

Skills

Patient communication

Call handling

Scheduling accuracy

Team collaboration

Professionalism

HIPAA compliance

Tools

EHR systems

Scheduling software

Job description

Urology Centers of Alabama, PC is seeking an Appointment Scheduler to coordinate patient appointments across physicians and providers. You will verify demographics and insurance during scheduling, ensure access to earliest available slots, and communicate appointment details clearly to patients and staff.

The role requires accuracy in data entry, adherence to scheduling templates, and seamless collaboration with front desk and clinical teams to minimize delays and improve patient experience.