Customer Service Receptionist

Kendall-Auto-Group; Bend (OR); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Competitive PTO

Career path development opportunities

Family discounts on parts/services/veh

Job summary

Kendall Auto Group in Bend, Oregon is hiring a Customer Service Representative for our Collision team. This entry-level role requires strong customer service skills, time management, and clear communication to assist clients and coordinate with estimators.

Join a family-operated dealer group with a long history in the Pacific Northwest. The position offers indoor work, potential for growth, and benefits as part of a leading regional employer.

Qualifications

• Experience with high-volume customer service and calls.
• Strong time management and organization skills.
• Clear, professional communication and customer-facing skills.

Responsibilities

• Handle incoming calls for the collision department.
• Connect clients with the appropriate estimator and take messages as needed.
• Greet clients in person when present and schedule appointments.

Skills

Customer service

Time management

Communication

Work ethic

Job description

Description

Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. Kendall Auto Group is hiring for a Customer Service Representative to join our Collision team. At Kendall Collision Bend, our department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Bend.

Some of the benefits of working with Kendall are:

• Competitive pay
• Competitive Paid Time Off
• Career path development opportunities
• Discounts on parts, service and vehicle purchases for your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. Qualified candidates will have a work history showing strong customer service experience.This is an entry level position ranging from $17-$19 hourly depending on experience.

Duties will include fielding all calls for the collision department, answering client questions, connecting them with the correct estimator, and taking messages as needed, greeting clients in person occasionally, and completing out-bound calls to schedule appointments and provide service updates. Candidates must be comfortable on the phone; taking up to 30 calls per hour.
Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Oregon, Idaho, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest.

Requirements

Candidates must have experience with multiphone lines and be familiar with technology.