Appointment Coordinator/Receptionist

Germainhonda; Naples (FL); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Job summary

Germain Lexus of Naples is seeking a Service Appointment Coordinator/Receptionist in Naples, FL. This full-time role focuses on efficiently scheduling and confirming service appointments, with emphasis on clear communication and customer satisfaction.

You will coordinate with service staff, handle calls and emails, and maintain an organized calendar to ensure a smooth customer experience. Prior customer service experience is valued.

Qualifications

• Excellent communication skills are required.
• Previous experience in customer service is a plus.
• Knowledge of automotive service industry preferred.
• Attention to detail and strong organizational skills.
• Prompt and courteous demeanor is essential.
• Positive and hardworking personality.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow-up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Communication Skills

Customer Service

Attention to Detail

Organizational Skills

Phone & Email Management

Computer Skills

Professional Demeanor

Tools

CRM Software

Microsoft Office

Job description

Germain Lexus of Naples

Service Appointment Coordinator/Receptionist

Naples, FL

Full-Time

Pay based on experience

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Appointment Coordinator/Receptionist, you are responsible for efficiently scheduling and confirming appointments for the service department. This role requires excellent communication skills and attention to detail to ensure a seamless experience for the customer.

Responsibilities

• Schedule and confirm service appointments
• Manage appointment calendar and follow-up with customers
• Answer phone calls and respond to emails regarding appointments
• Coordinate with service advisors and technicians

Requirements

• Excellent communication skills
• Previous experience in customer service is a plus
• Knowledge of automotive service industry preferred
• Attention to detail and organizational skills
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.