Appointment Coordinator/Receptionist

Germainhonda Annarbor; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Paid vacation/company holidays

Competitive wage plans

Professional development

Employee discounts

Job summary

Germain Lexus of Naples is seeking a Service Appointment Coordinator/Receptionist in Naples, FL. This full-time role focuses on efficient appointment scheduling and customer service within the service department.

Responsibilities include managing the appointment calendar, answering calls and emails, and coordinating with service advisors and technicians. Pay is based on experience, with benefits and growth opportunities provided.

Qualifications

• Excellent communication skills are essential for customer interactions.
• Attention to detail is required to manage schedules and records.
• Strong organizational skills help keep the service desk running smoothly.
• A prompt and courteous demeanor improves the customer experience.
• Positive, hardworking attitude is valued in a fast-paced environment.
• Strong computer skills are required for scheduling and CRM use.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Excellent communication skills

Attention to detail

Organizational skills

Prompt and courteous demeanor

Positive and hardworking

Strong computer skills

Job description

Germain Lexus of Naples

Service Appointment Coordinator/Receptionist

Naples, FL

Full-Time

Pay based on experience

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Appointment Coordinator/Receptionist, you are responsible for efficiently scheduling and confirming appointments for the service department. This role requires excellent communication skills and attention to detail to ensure a seamless experience for the customer.

Responsibilities

• Schedule and confirm service appointments
• Manage appointment calendar and follow-up with customers
• Answer phone calls and respond to emails regarding appointments
• Coordinate with service advisors and technicians

Requirements

• Excellent communication skills
• Previous experience in customer service is a plus
• Knowledge of automotive service industry preferred
• Attention to detail and organizational skills
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.