Service Appointment Coordinator | Customer Experience

Germainhonda Annarbor; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Paid vacation/company holidays

Competitive wage plans

Professional development

Employee discounts

Job summary

Germain Lexus of Naples is seeking a Service Appointment Coordinator/Receptionist in Naples, FL. This full-time role focuses on efficient appointment scheduling and customer service within the service department.

Responsibilities include managing the appointment calendar, answering calls and emails, and coordinating with service advisors and technicians. Pay is based on experience, with benefits and growth opportunities provided.

Qualifications

• Excellent communication skills are essential for customer interactions.
• Attention to detail is required to manage schedules and records.
• Strong organizational skills help keep the service desk running smoothly.
• A prompt and courteous demeanor improves the customer experience.
• Positive, hardworking attitude is valued in a fast-paced environment.
• Strong computer skills are required for scheduling and CRM use.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Excellent communication skills

Attention to detail

Organizational skills

Prompt and courteous demeanor

Positive and hardworking

Strong computer skills

Job description

Germain Lexus of Naples is seeking a Service Appointment Coordinator/Receptionist in Naples, FL. This full-time role focuses on efficient appointment scheduling and customer service within the service department.

Responsibilities include managing the appointment calendar, answering calls and emails, and coordinating with service advisors and technicians. Pay is based on experience, with benefits and growth opportunities provided.