Automotive Service Scheduler & Client Concierge

Germain Motor Co.; Naples (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and内部

Company Outings and Activities

Employee Discounts

Job summary

Germain Lexus of Naples is seeking a Service Appointment Coordinator/Receptionist in Naples, FL. This full-time role involves efficiently scheduling and confirming service appointments, handling phone and email inquiries, and supporting the service team to ensure a seamless customer experience.

Pay is based on experience. Candidates should have excellent communication skills, strong computer skills, and a positive, detail-oriented work ethic to excel in a fast-paced automotive retail environment.

Qualifications

• Excellent communication skills.
• Previous experience in customer service is a plus.
• Knowledge of automotive service industry preferred.
• Attention to detail and organizational skills.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow-up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Phone etiquette

Computer skills

Positive attitude

Tools

CRM software

Job description

Germain Lexus of Naples is seeking a Service Appointment Coordinator/Receptionist in Naples, FL. This full-time role involves efficiently scheduling and confirming service appointments, handling phone and email inquiries, and supporting the service team to ensure a seamless customer experience.

Pay is based on experience. Candidates should have excellent communication skills, strong computer skills, and a positive, detail-oriented work ethic to excel in a fast-paced automotive retail environment.