Service Appointment Coordinator & Guest Experience Lead

Germainhondaofdublin; Naples (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive Insurance Coverage

401(k) with employer match

Paid vacation/holidays

Competitive wage plans

Ongoing professional development

Employee discounts

Job summary

Germain Lexus of Naples is seeking a Service Appointment Coordinator/Receptionist in Naples, FL. This full-time position pays based on experience and requires excellent communication and organizational skills to ensure a seamless customer experience in the service department.

You will schedule and confirm service appointments, manage calendars, handle calls and emails, and work closely with service advisors and technicians to deliver timely, accurate service.

Qualifications

• Excellent communication skills with customers and team members.
• Previous experience in customer service is a plus.
• Knowledge of automotive service industry preferred.
• Attention to detail and organizational skills are essential.
• Prompt and courteous demeanor is expected.
• Positive and hardworking personality is valued.
• Strong computer skills for scheduling and communications.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Excellent communication

Customer service experience

Attention to detail

Organizational skills

Positive attitude

Strong computer skills

Job description

Germain Lexus of Naples is seeking a Service Appointment Coordinator/Receptionist in Naples, FL. This full-time position pays based on experience and requires excellent communication and organizational skills to ensure a seamless customer experience in the service department.

You will schedule and confirm service appointments, manage calendars, handle calls and emails, and work closely with service advisors and technicians to deliver timely, accurate service.