Appointment Coordinator / Jr. Service Advisor

Fieldsbmwlakeland; Northfield Township (IL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) Plan

Employee vehicle purchase plans

Paid Training

Sundays off

Job summary

Fieldsbmwlakeland in Northfield Township is seeking energetic team members to enhance customer service experiences. In this role, you will greet customers with warmth and professionalism while supporting service operations within our family-owned dealership.

The ideal candidate will demonstrate strong communication skills, organizational abilities, and a commitment to customer satisfaction. We offer comprehensive benefits including medical and dental coverage, paid time off, and employee discounts.

Qualifications

• Proficiency in Microsoft Office is required.
• Must have the ability to multitask efficiently.
• An organized and friendly personality is essential.
• Demonstrated ability to manage others is necessary.
• Excellent time management skills are important.

Responsibilities

• Greet customers with professionalism and warmth.
• Schedule and confirm service appointments.
• Handle invoicing, payments, and loaner car administration.
• Follow up with guests to ensure a 5-star experience.
• Provide concierge support for all owner inquiries.

Skills

Proficiency in Microsoft Office

Time management skills

Fantastic communication skills

Organized and friendly personality

Ability to multitask

Job description

Fields Volvo of Northfield is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.

Responsibilities

• Be the Face of Fields: Greet customers with professionalism and warmth.
• Manage the Flow: Schedule and confirm service appointments via phone and in person, create and administer Repair Orders on occasion.
• Support the Team: Handle invoicing, payments, and loaner car administration.
• Ensure Excellence: Follow up with guests to ensure a 5-star experience and handle inquiries with poise.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Qualifications

• Proficiency in Microsoft Office.
• The ability to multitask like a pro.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.
• Willing to submit to a pre-employment background check.

What We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services; Sundays off.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: while performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, and reach with hands and arms; climb or balance; and talk or hear; frequently is required to stoop, kneel, crouch, or crawl; occasionally required to sit; must regularly lift and/or move up to 40 pounds; specific vision abilities required by this job include close vision, and depth perception.