Appointment Coordinator / Jr. Service Advisor

Bmwofasheville; Northfield Township (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Paid Training

Employee vehicle purchase plans

Job summary

Bmwofasheville is seeking motivated team members in Northfield Township to enhance customer service. Join a family-owned dealership committed to safety, integrity, and growth. Responsibilities include greeting customers, managing service appointments, and ensuring excellent customer experiences.

Ideal candidates will have strong communication skills and proficiency in multitasking. We value a positive attitude and provide a collaborative work environment with opportunities for professional growth.

Benefits include medical insurance, 401(k), employee discounts, and paid leave.

Qualifications

• Strong ability to manage others and work in a team-oriented environment.
• Excellent verbal communication skills to interact with customers professionally.
• Acceptable motor vehicle driving record as per dealership guidelines.

Responsibilities

• Greet customers warmly and professionally upon arrival.
• Schedule and confirm service appointments efficiently.
• Handle invoicing and payments with accuracy.
• Follow up with customers to ensure satisfaction.
• Distribute work between technicians effectively.

Skills

Proficiency in Microsoft Office

Multitasking

Organized and friendly personality

Time management skills

Communication skills

Job description

Fields Volvo of Northfield is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.

Responsibilities

• Be the Face of Fields: Greet customers with professionalism and warmth.
• Manage the Flow: Schedule and confirm service appointments via phone and in person, create and administer Repair Orders on occasion.
• Support the Team: Handle invoicing, payments, and loaner car administration.
• Ensure Excellence: Follow up with guests to ensure a 5-star experience and handle inquiries with poise.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Qualifications

• Proficiency in Microsoft Office.
• The ability to multitask like a pro.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.
• Willing to submit to a pre-employment background check.

What We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services; Sundays off.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: while performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, and reach with hands and arms; climb or balance; and talk or hear; frequently is required to stoop, kneel, crouch, or crawl; occasionally required to sit; must regularly lift and/or move up to 40 pounds; specific vision abilities required by this job include close vision, and depth perception.