Appointment Coordinator

150 Shriners Hospitals for Children; Spokane (WA); On-site; USD 24,000 - 35,000; Full time

Job summary

Shriners Children’s Spokane is seeking a full-time Appointment Coordinator to accurately schedule appointments, enter data into the computerized system, answer phones, and direct calls as needed. The successful candidate will follow established Best Practices and bring basic scheduling competencies to the assigned area.

Responsibilities include scheduling and rescheduling, patient registration and updates, using PowerChart for information, and supporting other scheduling positions.

Qualifications

• High School Diploma or GED is required.
• At least 1 year in scheduling, registration, and insurance verification.
• Experience as a medical secretary is preferred.

Responsibilities

• Schedule, reschedule, check-in/check-out, and update appointment status.
• Register patients and manage admit/discharge tasks as needed.
• Use PowerChart to access patient data and orders as required.
• Provide coverage relief for other scheduling roles.
• Assist with medical record review and physician orders.

Skills

Scheduling

Registration

Insurance verification

Medical Secretary

Education

High School Diploma/GED

Tools

Power Chart

Job description

Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description .The Appointment Coordinator accurately schedules appointments, enters data into computerized appointment system, answers phone, and directs calls as needed. Schedulers will have the basic scheduling competencies to follow established Best Practices and be able to perform specific duties to an assigned area. Shriners Spokane is looking for a full-time Appointment Coordinator to join the team!

Key Responsibilities

• Scheduling & rescheduling, creating ad-hoc appointments, check-in & check-out and changing appointment status.
• Registration, updating, quick/trauma admit, discharge and downtime conversion.
• Utilizing Power Chart for additional information when needed, orders matrix & patient schedule tab.
• Cross trained to ensure relief for other scheduling positions as assigned.
• Prepares and completes medical record review to include analysis, documentation, and physician order completion.
• Receives, assesses and routes telephone calls.

Preferred Qualifications

• High School Diploma/GED
• 1 Year Scheduling, registration and insurance verification
• 1 Year Medical Secretary

The pay range for this position is $17.13-$25.38/hourly. Compensation is determined based on years of relevant experience and departmental equity.

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!