Appointment Coordinator

Schwartz Mazda; Shrewsbury (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their vibrant service department. This role offers a fantastic opportunity for growth and development in a supportive team environment. No automotive experience is necessary, making it ideal for customer service professionals looking to advance their careers. The company prides itself on its amazing culture, longevity bonuses, and comprehensive benefits, including medical, dental, and vision coverage. Join a team that values every employee and fosters a positive customer experience, reflecting their commitment to excellence in service and community engagement.

Benefits

Best hours in the industry

Spa Days

Amazing culture

Great pay

Opportunity for advancement

Incredible longevity bonuses

Fun team outings

Amazing paid training

Medical

Dental

Qualifications

• Ability to work full-time including Saturdays and evenings.
• Confident and pleasant phone voice is essential.

Responsibilities

• Manage incoming calls and book service appointments efficiently.
• Respond promptly to email inquiries and customer concerns.

Skills

Customer Service

Time Management

Communication Skills

Teamwork

Job description

What We're Looking For

Our growing Service Department is looking for ambitious, goal-oriented individuals to join our team. No automotive experience required. Customer service professionals looking for an opportunity to grow and develop your career apply here!

BENEFITS:

• Best hours in the industry
• Spa Days
• Amazing culture
• Great pay
• Opportunity for advancement
• Incredible longevity bonuses
• Fun team outings
• Amazing paid training
• Medical
• Vision
• Dental
• 401k W/ Match
• HSA
• Paid Maternity Leave

What We Offer

• Salary, commission, and bonus-based pay plan
• Training onsite.
• With a rapidly growing dealership, there is always potential to grow. Schwartz is a fun, growing and always improving work environment. We truly have a team environment with many company outings and fun competitions.
• Medical, vision, dental
• 401 with Match
• HSA
• Paid Vacation

Responsibilities

• Responsible for taking incoming calls to the service department, booking service appointments and maintaining proper scheduling, calling customers to confirm appointments, reaching out to customers to come in for service and follow up on recent service visits.
• Be available to respond to email inquiries in a professional, well-spoken manner
• Assist customers with service related questions and concerns.
• Check email frequently and respond to inquiries immediately
• Deliver inquiries/messages intended for other sales personnel and departments promptly

Qualifications

• Ability to work Full Time including Saturdays and some evenings.
• Confident, pleasant and professional phone voice
• Possess time management skills and be able to work independently
• Not scared of the word "No"
• Take direction well
• Must like being part of a TEAM

Schwartz Mazda is a fourth-generation family owned business dedicated to the most positive customer experience. We pride ourselves on our reputation and the way our employees are treated, which reflects on the way we treat our customers! Our employees and customers have been like family for over 105 years. Every employee is appreciated, because each one directly contributes to the success of the dealership. We believe that when our employees are happy, it shines through to our customers.

Schwartz Mazda Consistently wins top dealers awards every year such as: Cargurus and Carfax top dealer awards, Mazda Presidents Club (top 50 dealers) Mazda Gold Cup Award (top 200), Eastern Monmouth Country Chamber of Commerce Spinnaker award for best neighborly business. As well as having some of the top rating of 4.8 Stars on Google, People love us award on Yelp, 4.9 stars on Carfax and 5 Star rated on Glassdoor.

Schwartz Mazda/Truck Center is an Equal Opportunity Employer. We respect and seek to empower everyone and support the diverse cultures, perspectives, skills and experiences within our workforce.