Appointment Coordinator - Urgent Care

Marshfield Clinic; Lake Hallie (WI); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking healthcare provider as an Appointment Coordinator in Urgent Care, where your communication skills will shine. In this role, you'll be the first point of contact for patients, helping them navigate their healthcare needs with compassion and efficiency. This position offers a unique opportunity to work in a dynamic environment, where teamwork and innovation come together to enhance patient experiences. If you're passionate about providing exceptional customer service and making a difference in people's lives, this role is perfect for you. Embrace the chance to grow within a supportive community dedicated to quality care.

Qualifications

• No formal education required, but medical terminology knowledge is preferred.
• Experience in healthcare or customer service is a plus.

Responsibilities

• Serve as the initial contact for patients and assist with scheduling.
• Assess patient needs to ensure appropriate scheduling.

Skills

Excellent written and verbal communication skills

Keyboard proficiency

Computer proficiency

Telephone proficiency

Education

Completion of a Medical Terminology course

Graduate of a vocational technical Health Unit Coordinator Program

Medical Office Specialist

Medical Secretary

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title: Appointment Coordinator - Urgent Care

Cost Center: 301341028 Lake Hallie

Appointments Scheduled Weekly Hours: 20

Employee Type: Regular

Work Shift: See Job Description for detail (United States of America)

Job Description:

The Appointment Coordinator serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health System customer service standards. The Appointment Coordinator assesses needs of the patients or customers to determine appropriate scheduling with health care providers within a time and sequence acceptable to the patient and customer’s needs and Clinic policy.

Work Shift:

Mon - Fri; variable days/hours between 7:00 am - 7:00 pm with the location being at our Lake Hallie Center or Eau Claire Oakwood Center. Sat & Sun - 7:00 am - 1:00 pm (rotating weekends) with the location being at the Lake Hallie Center on the weekends.

Job Qualifications

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: None

Preferred/Optional: Completion of a Medical Terminology course. Graduate of a vocational technical Health Unit Coordinator Program, Medical Office Specialist, Medical Secretary.

EXPERIENCE

Minimum Required: Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.

Preferred/Optional: Six months’ previous experience in a healthcare facility to include direct patient contact or previous customer service experience.

CERTIFICATIONS/LICENSES

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable, and compassionate healthcare. Successful applicants will listen, serve, and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.