Appointment Coordinator

North Carolina State University; Raleigh (NC); Sur place; USD 34 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Retirement Plan

Disability Insurance

Life Insurance

Paid Time Off

Holidays

Tuition Assistance

Résumé du poste

North Carolina State University’s Campus Health is seeking an Administrative Support Associate to provide essential front-office and clinic operations support for students. You will schedule appointments, manage patient records, assist clinicians, and coordinate communications across multiple clinics to ensure a welcoming, efficient health care experience.

The role requires strong organizational skills, attention to detail, and customer service in a fast-paced university health setting.

Qualifications

• High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
• Experience providing administrative or front-office support in a medical office, ambulatory care, student health, physical therapy, or other healthcare setting.
• Familiarity with electronic health record (EHR) systems, practice management software, or other healthcare information systems used for scheduling, patient registration, and medical records management.
• Experience working in a college or university environment, particularly in a student-facing or healthcare support role.
• Knowledge of medical insurance processes, billing procedures, or patient registration workflows.
• Demonstrated ability to coordinate multiple administrative tasks while delivering courteous, responsive customer service in a fast-paced clinical environment.

Responsabilités

• Serve as a primary point of contact for patients by scheduling appointments and responding to inquiries across multiple Campus Health clinics.
• Maintain accurate patient records by supporting appointment preparation, scanning, filing, health form and chart retrieval, release of information requests, and other medical records functions.
• Provide administrative support to providers and staff by coordinating communications, assisting with special projects, and performing a variety of clerical duties that promote efficient clinic operations and high-quality patient care.
• Assist with front-office operations, support clinical staff, and ensure timely, professional service.

Formation

High School Diploma or equivalency

Description du poste

Job Posting Information

• Posting Number: PG195307SP
• Internal Recruitment: No
• Working Title: Appointment Coordinator
• Anticipated Hiring Range: Commensurate with experience.
• Work Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m. May work occasional Saturdays as needed.
• Job Location: Raleigh, NC
• Department: Campus Health

The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State. NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student. The purpose of Campus Health (CH) is to provide appropriate, affordable, accessible and high quality primary health care to eligible students, and provide a comprehensive disease-prevention and health promotion program in the NC State University community The major function of the CH is that of providing outpatient care to the 34,000+ NC State students. Some level of medical care or advice is available 24 hours a day, 7 days a week during the academic year beginning in August and ending in May. Hours of service vary during the summer and during holidays and student breaks.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

Help create a welcoming and efficient healthcare experience for NC State students by providing essential administrative support across Campus Health clinics. As a Campus Health Administrative Support Associate, you will play a vital role in coordinating front-office operations, supporting clinical staff, and ensuring patients receive timely, professional service that contributes to the health and well-being of the campus community.

Primary Duties

Patient Services & Clinic Operations

• Serve as a primary point of contact for patients by scheduling appointments, responding to phone and in-person inquiries, optimizing provider schedules, and delivering professional, customer-focused service across multiple Campus Health clinics.

Medical Records & Administrative Support

• Maintain accurate patient records by supporting appointment preparation, scanning, filing, health form and chart retrieval, release of information requests, and other medical records functions. Assist with immunization record management and compliance activities.

Team Support & Operational Excellence

• Provide administrative support to providers and staff by coordinating communications, assisting with special projects, and performing a variety of clerical duties that promote efficient clinic operations and high-quality patient care.

If you are an organized, customer-focused professional who enjoys working in a collaborative healthcare environment and providing exceptional service to a varied campus community, we encourage you to apply and become an important part of the NC State Campus Health team.

Other Responsibilities

• Problem solve referral and insurance issues.
• Adhere to safety health laws and regulations.
• Participate in emergency preparedness drills.

Qualifications

High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Qualifications

• Experience providing administrative or front-office support in a medical office, ambulatory care, student health, physical therapy, or other healthcare setting.
• Familiarity with electronic health record (EHR) systems, practice management software, or other healthcare information systems used for scheduling, patient registration, and medical records management.
• Experience working in a college or university environment, particularly in a student-facing or healthcare support role.
• Knowledge of medical insurance processes, billing procedures, or patient registration workflows.
• Demonstrated ability to coordinate multiple administrative tasks while delivering courteous, responsive customer service in a fast-paced clinical environment.

N/A

No

No

Recruitment Dates and Special Instructions

• Job Open Date: 11/09/2026
• Earliest Close Date: 11/16/2026

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Details

• Position Number: 00061802
• Position Type: SHRA
• Position Classification Band Title: Administrative Support Associate
• Position Classification Band Level: Journey
• Position Classification Salary Range: $ 33,540 - $ 54,455
• Salary Grade Equivalency: NC02
• Alternate Option: If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
• Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.0
• Appointment: 12 Month Recurring
• Mandatory Designation - Adverse Weather: Mandatory - Adverse Weather
• Mandatory Designation - Emergency Events: Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
• Time Limited Position: No
• Time-Limited Appointment Length (if applicable): (none)
• Department Id: 244030 - Campus Health

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail]. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.