Client Services Representative (EFAVC)

NC State University; Raleigh (NC); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

Paid Time Off and Other Leave Programs

12 Holidays Each Year

Tuition and Academic Assistance

And so much more!

Job summary

NC State University is seeking a Client Services Representative for the CVM Teaching Hospital in Raleigh, NC. You will be the first point of contact for clients, delivering exceptional service and guiding them through appointments and hospital services.

The role requires a high school diploma or GED with related office experience; veterinary/medical client service is a plus. This full-time position offers a comprehensive benefits package and a 8:00am–5:00pm schedule with occasional overtime.

Qualifications

• High School Diploma or GED required; 1 year of related office experience preferred.
• Prior experience in veterinary or medical client service is a plus.
• Excellent verbal and written communication and strong organizational skills.

Responsibilities

• Greet and check in clients; ensure a welcoming intake process.
• Answer calls, respond to inquiries, and provide information on services and appointments.
• Schedule appointments and manage calendars to optimize client flow.
• Process deposits, handle billing, and ensure accurate financial documentation.
• Collaborate with internal departments to address questions and service needs.
• Provide coverage for other team members as scheduling requires.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Google Apps

Education

High School Diploma or GED

Tools

MS Office

Google Apps

Medical records software

Email & Fax/Copy machines

Job description

Posting Number

PG195306SP

Internal Recruitment

No

Working Title

Client Services Representative (EFAVC)

Anticipated Hiring Range

$38,000 - $41,200

Work Schedule

Monday - Friday, 8:00am - 5:00pm, occasional overtime & holidays required

Job Location

Raleigh, NC

Department

CVM Teaching Hospital

About the Department

Established in 1983, the NC State Veterinary Hospital (VH) is one of the nation’s highest-rated academic medical centers, serving North Carolina and the surrounding region. The VH treats nearly 35,000 patients annually across more than 20 clinical services, utilizing a team-based approach that leverages the expertise of nationally and internationally renowned board-certified specialists.

The VH is dedicated to:

• Clinical Excellence: Providing compassionate, state-of-the-art specialty healthcare at the cutting edge of veterinary medicine.
• Education: Delivering expert clinical instruction to fourth-year veterinary students from the College of Veterinary Medicine.
• Innovation: Advancing the field through the ongoing investigation of innovative techniques and medical procedures.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

The Client Services Representative serves as the first point of contact for all current and prospective clients of the NC State Veterinary Hospital. This role is essential in delivering exceptional customer service and ensuring a positive experience throughout the client’s interaction with the hospital.

Key Responsibilities

• Client Interaction: Greet and check in clients upon arrival, ensuring a welcoming and efficient intake process.
• Communication: Answer incoming calls, respond to inquiries, and provide accurate information regarding hospital services and appointments.
• Scheduling & Coordination: Schedule appointments and manage calendars to optimize client flow and hospital operations.
• Financial Transactions: Process deposits, handle billing, and ensure accurate financial documentation.
• Client Support: Collaborate with internal departments and external clients to address questions, concerns, and service needs.
• Team Coverage: Provide coverage and support for other client service team members and receptionists as needed, based on scheduling and operational requirements.

Requirement

Ability to lift up to 30 pounds, with or without reasonable accommodations.

Other Responsibilities

• Other duties as assigned by supervisor and service clinicians.

Minimum Experience/Education

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Preferred Qualifications

• Previous client service experience in a veterinary or medical setting.
• Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax, and copy machines.
• Excellent verbal and written communication skills, and strong organizational and multitasking skills.
• Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations.
• Ability to interpret VHC guidelines and client needs to determine emergency situations. Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases.

Required License or Certification

N/A

Valid NC Driver's License required

No

Commercial Driver's License Required?

No

Job Open Date

11/09/2026

Earliest Close Date

11/16/2026

Notice to Applicants

Please note that the work history on your resume must also be included in your application.

Special Instructions

Please attach a resume and contact information for at least three professional references.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Number

00111776

Position Type

SHRA

Position Classification Band Title

Administrative Support Specialist

Position Classification Band Level

Journey

Position Classification Salary Range

$ 34,602 - $ 58,870

Salary Grade Equivalency

NC03

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.0

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position

No

Department Id

192001 - CVM Teaching Hospital

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.