Appointment Coordinator

NC State University; Raleigh (NC); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account

Retirement Programs

Paid Time Off

Job summary

NC State University, Campus Health, seeks an Appointment Coordinator to provide essential administrative support across clinics. You will schedule appointments, respond to inquiries, and help maintain patient records to ensure timely, courteous service for students.

You will assist providers and staff, coordinate communications, and support front-office operations within Campus Health, contributing to a high-quality health environment for the NC State community.

Qualifications

• Experience providing administrative or front-office support in a medical setting.
• Familiarity with EHR systems and practice management software.
• Experience in a college or university health setting is a plus.

Responsibilities

• Schedule appointments and respond to inquiries to ensure smooth patient flow.
• Maintain patient records and support registration and chart retrieval.
• Coordinate communications and clerical tasks to support clinic operations.
• Assist with special projects and ensure compliant, efficient service.

Skills

Administrative support

Front-office

Scheduling

Customer service

Education

High School Diploma or equivalency

Tools

EHR systems

Practice management software

Job description

Posting Number:

PG195307SP

Internal Recruitment:

No

Working Title:

Appointment Coordinator

Anticipated Hiring Range:

Commensurate with experience.

Work Schedule:

Monday–Friday, 8:00 a.m.–5:00 p.m. May work occasional Saturdays as needed.

Job Location:

Raleigh, NC

Department:

Campus Health

About the Department:

The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

The purpose of Campus Health (CH) is to provide appropriate, affordable, accessible and high quality primary health care to eligible students, and provide a comprehensive disease-prevention and health promotion program in the NC State University community. The major function of the CH is that of providing outpatient care to the 34,000+ NC State students. Some level of medical care or advice is available 24 hours a day, 7 days a week during the academic year beginning in August and ending in May. Hours of service vary during the summer and during holidays and student breaks.

Wolfpack Perks and Benefits:

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties:

Help create a welcoming and efficient healthcare experience for NC State students by providing essential administrative support across Campus Health clinics. As a Campus Health Administrative Support Associate, you will play a vital role in coordinating front-office operations, supporting clinical staff, and ensuring patients receive timely, professional service that contributes to the health and well-being of the campus community.

Primary Duties

Patient Services & Clinic Operations

• Serve as a primary point of contact for patients by scheduling appointments, responding to phone and in-person inquiries, optimizing provider schedules, and delivering professional, customer-focused service across multiple Campus Health clinics.

Medical Records & Administrative Support

• Maintain accurate patient records by supporting appointment preparation, scanning, filing, health form and chart retrieval, release of information requests, and other medical records functions. Assist with immunization record management and compliance activities.

Team Support & Operational Excellence

• Provide administrative support to providers and staff by coordinating communications, assisting with special projects, and performing a variety of clerical duties that promote efficient clinic operations and high-quality patient care.

Other Responsibilities:

• Problem solve referral and insurance issues.
• Adhere to safety health laws and regulations.
• Participate in emergency preparedness drills.

Minimum Experience/Education:

High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Qualifications:

• Experience providing administrative or front-office support in a medical office, ambulatory care, student health, physical therapy, or other healthcare setting.
• Familiarity with electronic health record (EHR) systems, practice management software, or other healthcare information systems used for scheduling, patient registration, and medical records management.
• Experience working in a college or university environment, particularly in a student-facing or healthcare support role.
• Knowledge of medical insurance processes, billing procedures, or patient registration workflows.
• Demonstrated ability to coordinate multiple administrative tasks while delivering courteous, responsive customer service in a fast-paced clinical environment.

Required License or Certification:

N/A

Valid NC Driver's License required:

No

Commercial Driver's License Required?:

No

Job Open Date:

11/09/2026

Earliest Close Date (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.):

11/16/2026

Notice to Applicants:

Please note that the work history on your resume must also be included in your application.

Special Instructions:

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Number:

00061802

Position Type:

SHRA

Position Classification Band Title:

Administrative Support Associate

Position Classification Band Level:

Journey

Position Classification Salary Range:

$ 33,540 - $ 54,455

Salary Grade Equivalency:

NC02

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week):

1.0

Appointment:

12 Month Recurring

Mandatory Designation - Adverse Weather:

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Time Limited Position:

No

Department Id:

244030 - Campus Health

EEO:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.