Appointment Clerk

Echo Global Logistics; Memphis (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Roadtex Transportation, now part of Echo Global Logistics, is seeking a scheduling-focused professional to support appointment coordination across departments. You will manage schedules, verify details, and maintain logs to ensure smooth operations.

Responsibilities include cross-department collaboration, handling inquiries, and maintaining confidentiality while delivering professional service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of scheduling, administrative support, or customer service experience.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and scheduling or logistics software.

Responsibilities

• Schedule, confirm, and update appointments for customers, clients, or vendors.
• Communicate professionally via phone, email, and internal systems to coordinate appointment details.
• Verify necessary information such as availability, service requirements, and documentation.
• Maintain accurate appointment logs, records, and reports.
• Follow up on missed or rescheduled appointments to ensure continuity of service.
• Collaborate with other departments to ensure smooth scheduling and operational efficiency.
• Handle inquiries and resolve scheduling conflicts or issues promptly.
• Maintain confidentiality and adhere to company policies and procedures.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Calm under pressure

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office Suite

Scheduling software

CRM/TMS software

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex’s customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Key Responsibilities

• Schedule, confirm, and update appointments for customers, clients, or vendors.
• Communicate professionally via phone, email, and internal systems to coordinate appointment details.
• Verify necessary information such as availability, service requirements, and documentation.
• Maintain accurate appointment logs, records, and reports.
• Follow up on missed or rescheduled appointments to ensure continuity of service.
• Collaborate with other departments (such as dispatch, operations, or customer service) to ensure smooth scheduling and operational efficiency.
• Handle inquiries and resolve scheduling conflicts or issues promptly.
• Maintain confidentiality and adhere to company policies and procedures.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1–2 years of experience in scheduling, administrative support, or customer service.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word) and scheduling or logistics software.
• Ability to remain calm and professional under pressure and manage competing priorities.

Preferred Skills

• Experience in a logistics, transportation, or healthcare environment (depending on industry).
• Familiarity with CRM or TMS (Transportation Management System) software.
• Bilingual skills (English/Spanish) a plus.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.