Office Coordinator

Roadtex; Des Moines (IA); On-site; USD 40,000 - 52,000; Full time

Job summary

Roadtex Transportation, a nationwide LTL provider, seeks a Scheduling Specialist to support customers, carriers, and internal teams from Des Moines. You will schedule, confirm, and update appointments and coordinate details with dispatch and operations to ensure smooth service.

Ideal candidates have a high school diploma (associate degree preferred), 1–2 years in scheduling or customer support, and strong organizational and communication skills.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1-2 years of scheduling, administrative support, or customer service experience.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and scheduling or logistics software.
• Ability to remain calm and professional under pressure and manage competing priorities.

Responsibilities

• Schedule, confirm, and update appointments for customers, clients, or vendors.
• Communicate professionally via phone, email, and internal systems to coordinate appointment details.
• Verify necessary information such as availability, service requirements, and documentation.
• Maintain accurate appointment logs, records, and reports.
• Follow up on missed or rescheduled appointments to ensure continuity of service.
• Collaborate with other departments (such as dispatch, operations, or customer service) to ensure smooth scheduling and operational efficiency.
• Handle inquiries and resolve scheduling conflicts or issues promptly.
• Maintain confidentiality and adhere to company policies and procedures.

Skills

Organizational skills

Multitasking

Verbal and written communication

Microsoft Office Suite

Scheduling software familiarity

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office Suite

Scheduling or logistics software

CRM or TMS

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Key Responsibilities

• Schedule, confirm, and update appointments for customers, clients, or vendors.
• Communicate professionally via phone, email, and internal systems to coordinate appointment details.
• Verify necessary information such as availability, service requirements, and documentation.
• Maintain accurate appointment logs, records, and reports.
• Follow up on missed or rescheduled appointments to ensure continuity of service.
• Collaborate with other departments (such as dispatch, operations, or customer service) to ensure smooth scheduling and operational efficiency.
• Handle inquiries and resolve scheduling conflicts or issues promptly.
• Maintain confidentiality and adhere to company policies and procedures.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1-2 years of experience in scheduling, administrative support, or customer service.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word) and scheduling or logistics software.
• Ability to remain calm and professional under pressure and manage competing priorities.

Preferred Skills

• Experience in a logistics, transportation, or healthcare environment (depending on industry).
• Familiarity with CRM or TMS (Transportation Management System) software.
• Bilingual skills (English/Spanish) a plus.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.