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Affinity Dental Management; Holyoke (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision plan

Dental insurance

401(k) retirement

Life insurance

Disability insurance

Job summary

Affinity Dental Management is looking for a friendly, organized Dental Receptionist to greet patients, manage the front desk, and keep the schedule flowing in Holyoke, MA. You’ll handle phones, check-in/out, and basic payments with a patient-first attitude.

The role requires 1+ year dental front desk experience and familiarity with Dentrix, Denticon or Eaglesoft. A calm, polished demeanor and strong typing (≈40 WPM) help you succeed in a fast-paced multi-practice environment.

Qualifications

• 1+ year dental front desk experience (2+ is a plus).
• Comfort with dental software like Dentrix / Denticon/ Eaglesoft (preferred).
• Typing accuracy around 40 WPM.
• The ability to communicate clearly, stay organized, and handle pace with a good attitude.

Responsibilities

• Being the first impression - warm greeting, confident communication, smooth check-in/out
• Owning the phones: schedule, confirm, reschedule, problem-solve
• Keeping patient info accurate and moving quickly in the system
• Helping patients understand next steps (including case/treatment presentation support when needed)
• Handling basic front desk financial tasks like credit transactions
• Keeping the front office organized, efficient, and professional - even on the busiest days

Skills

Communication

Organization

Multitasking

Typing 40 WPM

Tools

Dentrix

Denticon

Eaglesoft

Job description

Dental Receptionists

You’re the voice, the vibe, and the calm in the chaos. If that’s you - let’s talk.

Affinity Dental Management is a dentist-run organization supporting standout practices across NY, MA, CT, and VT. We help practices run smarter behind the scenes - so the front desk can do what it does best: create an incredible patient experience and keep

the day flowing.

Why this might be your next move

• Competitive pay
• Full-time benefits (30+ hours): medical, vision, dental, 401(k), life, disability
• Benefits kick in after 30 days
• Growth paths across a multi-practice network (not a dead-end desk job)
• A team that values professionalism, positivity, and patient-first energy

The kind of person who thrives here

• You can juggle phones, people, schedules, and last-minute changes - without losing your cool.
• You’re polished, friendly, and firm when needed.
• You don’t just “answer calls” - you guide patients, protect the schedule, and keep the office one step ahead.

What you’ll spend your day doing (in real terms)

• Being the first impression - warm greeting, confident communication, smooth check-in/out
• Owning the phones: schedule, confirm, reschedule, problem-solve
• Keeping patient info accurate and moving quickly in the system
• Helping patients understand next steps (including case/treatment presentation support when needed)
• Handling basic front desk financial tasks like credit transactions
• Keeping the front office organized, efficient, and professional - even on the busiest days

What we’re hoping you bring

• 1+ year dental front desk experience (2+ is a plus)
• Comfort with dental software like Dentrix / Denticon/ Eagelsoft (preferred)
• Typing accuracy around 40 WPM
• The ability to communicate clearly, stay organized, and handle pace with a good attitude

Affinity Dental Management is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, genetic information, or any other protected status. Employment is contingent on successful completion of background check, references, and employment verification. Compensation varies by location and qualifications; details are shared during the recruitment process.