Applied Research Intern: Human-Centered Innovation

Delta Air Lines; Atlanta (GA); On-site; USD 18,000 - 30,000; Full time

Job summary

Delta Air Lines' Delta Innovation team seeks an Applied Research Intern to explore business opportunities by studying current experiences, user needs, and operational realities, applying qualitative methods to generate actionable insights.

You will collaborate with researchers, designers, engineers, and stakeholders to shape concepts, prototypes, and future-state solutions, while navigating ambiguity and communicating findings clearly to drive strategic innovation initiatives.

Qualifications

• Graduate student enrolled in accredited program with research focus.
• Experience with qualitative interviews and user research.
• Ability to translate findings into actionable insights.
• Interest in technology and innovation.

Responsibilities

• Partner with stakeholders to understand challenges and define research objectives.
• Design and conduct interviews, workshops, focus groups, and contextual inquiry.
• Analyze findings from interviews, documents, and industry research.
• Deliver insights through reports, briefs, personas, journey maps, and recommendations.
• Collaborate with design, engineering, and innovation teams to shape concepts.

Skills

Qualitative research

Interviews

Synthesis

Communication

Ambiguity handling

Education

Graduate student in research

Job description

Delta Air Lines' Delta Innovation team seeks an Applied Research Intern to explore business opportunities by studying current experiences, user needs, and operational realities, applying qualitative methods to generate actionable insights.

You will collaborate with researchers, designers, engineers, and stakeholders to shape concepts, prototypes, and future-state solutions, while navigating ambiguity and communicating findings clearly to drive strategic innovation initiatives.