Applied AI Strategy & Ops Lead - Remote-First

clipboard; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Clipboard is hiring an Applied AI Strategy & Ops Lead to own and evolve our internal tooling ecosystem across Ops. This hands-on IC role sits at the intersection of Operations and Engineering, partnering with leadership to scale our tooling and automation capabilities.

You’ll work with support platforms, AI-driven systems, and internal automations to improve day-to-day operations and system integration across the stack.

Qualifications

• Fluent with APIs, integrations, and automation tooling.
• Able to translate problems into technical requirements and practical solutions.
• Proven ability to manage multiple priorities with a focus on quality and reliability.

Responsibilities

• Build and iterate workflows, integrations, and automations to boost day-to-day efficiency.
• Lead tooling and automation initiatives across the operations stack.
• Collaborate with engineers to scope requirements, write specs, and prioritize tooling work.
• Improve systems across support platforms and AI-driven solutions.
• Troubleshoot, improve reliability, and ensure production readiness.

Skills

Technical Fluency

Execution Discipline

Systems Thinking

Problem Solving

Ownership Mindset

Tools

Zendesk

AI-driven tooling

Job description

Clipboard is hiring an Applied AI Strategy & Ops Lead to own and evolve our internal tooling ecosystem across Ops. This hands-on IC role sits at the intersection of Operations and Engineering, partnering with leadership to scale our tooling and automation capabilities.

You’ll work with support platforms, AI-driven systems, and internal automations to improve day-to-day operations and system integration across the stack.