Applications Tech Support Analyst

Softworld, a Kelly Company; Town of Seneca Falls (NY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an Applications Technical Support Analyst to join their team. This role involves resolving issues with engineering applications, providing technical support, and managing large projects across multiple departments. The ideal candidate will possess excellent customer service and communication skills, along with a strong technical problem-solving ability. You'll have the opportunity to work with a diverse user base and contribute to improving operational standards within the IT engineering team. If you're passionate about technology and eager to make an impact, this is the perfect opportunity for you!

Qualifications

• Bachelor's degree preferred; high school diploma with 10+ years of experience required.
• Excellent customer service and project management skills are essential.

Responsibilities

• Resolve issues with Engineering applications and monitor ServiceNow queue.
• Manage large multi-departmental projects with end users and vendors.

Skills

Customer Service

Project Management

Communication Skills

Technical Problem-Solving

Analytical Skills

Education

Bachelor's degree in Information Technology

High school diploma with 10+ years of experience

Tools

ServiceNow

Autodesk CAD/PLM

PTC Creo

Windchill

Cimco

Geomagic

ANSYS Software

Job description

Job Title: Applications Technical Support Analyst

Job Location: Seneca Falls NY 13148 (Remote, Hybrid or Onsite)

Onsite Requirements:

• Experience resolving issues with Engineering applications
• Excellent customer service, project management, and communication skills
• Must have experience with license management for various software.

Job Description:

Responsibilities:

• Resolve issues with Engineering applications and monitor ServiceNow queue.
• Manage large multi-departmental projects with end users, other IT teams & vendors, to design/improve the architecture, operational standards, and practices of the IT engineering team.
• Understand and manage the engineering software applications role in the business.
• Provide technical support for the software from troubleshooting, installation, and upgrade of off-the-shelf software.
• Develop best practices and collaborate with other team members.
• Provide guidance and consultation on applications and related services to other departments, including use of software, licensing, cost, and customization.
• Utilize company standard incident remediation system to assign, prioritize, track, and remediate incidents, tasks, and end user requests.
• Work independently to resolve issues, while understanding when to involve other IT support functions such as data center and networking.

Qualifications:

• S. Citizenship is required.
• Bachelor's degree in Information Technology, Computer Science, or similar is preferred; High school diploma with 10+ years of experience is required.
• Excellent customer service, project management, and communication skills are required.
• Highly tuned technical problem-solving and analytical skills are a must.
• Must have experience with license management for various software.
• Possess cultural awareness and sensitivity to work with a global user base.
• Experience with the following software is preferred: Autodesk CAD/PLM, PTC Creo and Windchill, Cimco, Geomagic, ANSYS Software.
• Experience in ServiceNow ticket system is preferred.
• Experience working in a large company or engineering/manufacturing preferred.

Note: This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role.

Seniority level: Entry level

Employment type: Full-time

Job function: Analyst, Information Technology, and Other

Industries: Information Services, Technology, Information and Internet, and Technology, Information and Media