Senior Application Support Analyst - Remote - Nationwide

Vituity; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Application Support Analyst to join their remote team. This role involves providing essential support to application users, ensuring timely resolution of issues, and enhancing operational documentation. The company values a culture of collaboration and community, offering opportunities for professional growth and engagement. With a focus on transforming healthcare, this position allows you to make a meaningful impact while enjoying a comprehensive benefits package, including superior health plans and generous paid time off. If you're passionate about improving lives and thrive in a supportive environment, this is the role for you.

Benefits

Wellness Programs

Flexible Work Hours

Professional Development

Paid Time Off

401(k) Matching

Dental and Vision Insurance

Life Insurance

Student Loan Refinancing Discounts

Qualifications

• 2+ years of customer service experience required.
• Experience documenting operational procedures and resolving problems.

Responsibilities

• Provide daily support to application users related to Laserfiche and Optum.
• Document, track, and update tickets of user requests/issues in ServiceNow.

Skills

Customer Service

Documentation

Interpersonal Skills

Organizational Skills

Multi-tasking

Education

Associate Degree in Computer Technology

Certification in Computer Technology

Tools

ServiceNow

Laserfiche

Optum

Job description

Remote, Nationwide - Seeking Senior Application Support Analyst

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Provide daily support to application users related to Laserfiche, and Optum.
• Respond to customer requests/issues in a timely manner and within the Service Level Agreement (SLA) guidelines of the department.
• Escalate and interact with other Information Systems departments or external vendors to ensure timely resolution of application related problems.
• Follow procedures of incident escalation. Send notification to leadership team when appropriate.
• Document, track, and update tickets of user requests/issues in ServiceNow - VERA (IT Tracking system).
• Enhance application documentation as required.
• Participate in special projects as assigned.
• Perform other duties as assigned by supervisor/manager.

Required Experience and Competencies

• Two (2) years of customer service experience required.
• Experience documenting operational procedures and working with end users to resolve problems required.
• Associate degree or Certification in Computer Technology or related field preferred.
• Excellent customer service and relationship management experience.
• Strong interpersonal skills.
• Listening ability and patience.
• Must have good organizational skills and ability to multi-task.
• Ability to work independently.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend Vituity community events including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP, travel assistance, and identify theft included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $22.90 - $28.63, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.