Clinical Application Analyst – IT Application

Jobtailor

Town of Texas (WI)

On-site

USD 70,000 - 100,000

Full time

7 days ago

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Job summary

Jobtailor seeks an experienced Epic Application Support professional to provide end-to-end support for Epic and third-party healthcare applications. The role emphasizes optimizing clinical workflows, collaborating with IT, leadership, and vendors, and delivering reliable, well-documented solutions.

The ideal candidate will have RN licensure, Epic certifications, and 2+ years in IT/healthcare/EHR initiatives, with strong communication and problem-solving skills.

Qualifications

RN license active in Texas or eligible to practice.
Epic Application Certification required within six months of hire and after two attempts.
Minimum two years in IT, healthcare, EHR development/implementation.
Experience with Epic EHR preferred.
ITIL certification preferred.
Current clinical licensure/certification must be maintained.
Ability to communicate effectively and work with diverse stakeholders.

Responsibilities

Provide support for Epic and third-party applications used by supported departments.
Implement, support, maintain, and optimize applications, systems, and technologies.
Collaborate with IT teams, leadership, end users, internal and external stakeholders, and vendors.
Understand operational needs and design and implement solutions meeting business requirements.
Design, build, and test Epic and third-party applications for implementation, optimization, and ongoing support.
Perform comprehensive application testing, document testing progress, report and resolve issues.
Facilitate workflow design and validation with end users.
Assess and document workflows by interviewing and shadowing users.
Identify improvement areas and optimize workflows using best practices.
Follow software support and maintenance methodologies, policies, and procedures.
Recommend technology solutions that improve clinical and operational quality and efficiency.
Coach and mentor junior team members.
Complete implementation tasks within project scope, timelines, and budgets; potentially manage multiple implementations.
Update requests and project tasks and communicate status updates.
Report project and request risks promptly to team members and manager.
Coordinate installation of application changes through change-control processes.
Assess incoming incidents, resolve issues, or escalation appropriately.
Use departmental processes and tools to ensure SLA compliance.
Participate in on-call coverage.
Adjust work hours for scheduled or unscheduled downtimes and implementations.
Perform other related duties as required or requested.

Skills

Effective Communication

Analytical Problem Solving

Customer Service

Team Collaboration

Detail-Oriented

Education

RN License

Epic Application Certification

Bachelor's Degree or Equival.

ITIL Certification

Tools

Epic EHR

Documentation Tools

ITIL Tools

Job description

Provide support for Epic and third-party applications used by supported departments
Implement, support, maintain, and optimize applications, systems, and technologies
Collaborate with IT teams, leadership, end users, internal and external stakeholders, and vendors
Understand operational needs and design and implement solutions meeting business requirements
Design, build, and test Epic and third-party applications for implementation, optimization, and ongoing support
Perform comprehensive application testing, document testing progress, report and resolve issues
Facilitate workflow design and validation with end users
Assess and document workflows by interviewing and shadowing users
Identify improvement areas and optimize workflows using best practices
Follow software support and maintenance methodologies, policies, and procedures
Recommend technology solutions that improve clinical and operational quality and efficiency
Coach and mentor junior team members
Complete implementation tasks within project scope, timelines, and budgets; potentially manage multiple implementations
Update requests and project tasks and communicate status updates
Report project and request risks promptly to team members and manager
Coordinate installation of application changes through change-control processes
Assess incoming incidents, resolve issues, or escalation appropriately
Use departmental processes and tools to ensure SLA compliance
Participate in on-call coverage
Adjust work hours for scheduled or unscheduled downtimes and implementations
Perform other related duties as required or requested

Requirements

RN License to practice professional nursing in the state of Texas required
Certification in the assigned (1) Epic Application is required within six (6) months of hire and within 2 attempts
High School Diploma or GED (Bachelor’s highly recommended)
Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation
Experience with Epic EHR preferred
Knowledge of industry standard practices in application support function
ITIL certification preferred
Current clinical licensure or certification must be maintained in accordance with the respective state governing board
Ability to communicate effectively via verbal or written methods
Ability to interpret and complete technical assignments with minimal supervision and/or guidance
Ability to interact professionally with diverse end users, internal/external teams, and vendors
Knowledge of healthcare operations, workflows, policies, and regulations
Ability to work effectively in a fast-paced and dynamic environment
Outstanding analytical and problem solving/resolution skills
General knowledge and understanding of supported applications
Ability to understand and redefine processes to implement technology solutions effectively
Detail-oriented, well-organized, and ownership of project success
Excellent customer service qualities
Ability to participate in on-call coverage
Ability to adjust work hours for downtimes and implementations
Medium physical demand, including walking, sitting, and standing most of the time
Occasional lifting of equipment
Adequate hand/eye coordination and fine motor skills for typing
Talking and hearing essential for dealing with coworkers and customers

Core Competencies

Demonstrates expertise in Epic Application Support and Implementation, with a strong focus on optimizing workflows and enhancing clinical and operational quality. Possesses effective communication skills and the ability to collaborate with diverse stakeholders to meet business requirements.

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