Applications Support & Training Lead

LSU New Orleans; New Orleans (LA); On-site; USD 65,000 - 85,000; Full time

Job summary

The University of New Orleans seeks a seasoned professional to oversee the design and maintenance of agency utilized applications and SharePoint sites. You will analyze requirements, translate them into solutions, and supervise staff to ensure timely project delivery.

The role includes creating training materials, delivering staff training, and leading testing plans for new software development. You will also manage performance evaluations, recruitment, supervision, and professional development,

Qualifications

• Bachelor’s degree or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree.
• Minimum 2 years professional experience with agency utilized applications or solutions.
• Minimum 2 years professional experience with content development or application solution development.
• Excellent analytical, organizational and time management skills.
• Ability to communicate technical concepts to technical and non-technical audiences.
• MOUS, ACE, MCT or other relevant industry certifications.

Responsibilities

• Oversees the design and maintenance of agency utilized applications/solutions.
• Analyze functional requirements and translate them into best fit solutions.
• Ensure all projects are completed by subordinates and monitor transitions between projects.
• Provide technical support to LDH staff involving agency utilized applications.
• Triages, prioritizes, and fulfills maintenance and support requests submitted through ticket system.
• Develop, produce, distribute, and update training materials for LDH employees related to LDH SharePoint sites.
• Provides training of agency utilized applications to staff as necessary.
• Take lead role with pressing unit matters and work with unit supervisor to address properly.
• Take lead role in training new unit employees.
• Develop testing plans for new software development in collaboration with Project Management.
• Oversees SharePoint site creation, maintenance, and custom development for all LDH users.
• Develop long and short range plans for staff organization, training, and equipment needs.
• Conduct an annual performance evaluation for each subordinate, setting future goals.
• Conduct recruitment, selection, training, supervision, and professional development of assigned staff.
• Other tasks as directed.

Skills

Analytical skills

Organizational skills

Time management

Communication skills

Team collaboration

Education

Bachelor’s degree

Associates degree with 3 years of professional experience

6 years of professional experience in lieu of degree

2+ years experience with agency utilized applications or solutions

MOUS ACE MCT certifications

Tools

SharePoint

Content development tools

Job description

The University of New Orleans seeks a seasoned professional to oversee the design and maintenance of agency utilized applications and SharePoint sites. You will analyze requirements, translate them into solutions, and supervise staff to ensure timely project delivery.

The role includes creating training materials, delivering staff training, and leading testing plans for new software development. You will also manage performance evaluations, recruitment, supervision, and professional development,