Application Support & Training Coordinator II

LSU New Orleans; New Orleans (LA); On-site; USD 55,000 - 65,000; Full time

Job summary

LSU New Orleans seeks a dedicated professional for the Department Application Support and Training Operations to design and maintain agency applications and solutions. You will analyze requirements and translate them into effective, scalable solutions while ensuring timely maintenance and support through ticket systems.

You will develop and update training materials for LDH employees, conduct training sessions, and collaborate with the Unit Supervisor to plan testing for new software.

Qualifications

• Must have a bachelor’s degree, or an associate degree with 3 years of professional experience, or 6 years of experience in lieu of a degree.
• Minimum 1 year professional experience with agency utilized applications or solutions.
• Minimum 1 year professional experience with content development or application solution development.
• Excellent analytical, organizational, and time-management skills.
• Ability to communicate technical concepts to technical and non-technical audiences.

Responsibilities

• Designs and maintains agency utilised applications/solutions.
• Analyzes functional requirements and translates them into best-fit solutions.
• Triages, prioritizes, and fulfills maintenance and support requests via the ticket system.
• Develops training materials (guides, videos, PowerPoint, etc.) for LDH employees.
• Trains LDH staff on agency utilized applications as necessary.
• Leads SharePoint site creation, maintenance, and custom development for LDH users.

Skills

Analytical skills

Time management

Organizational skills

Communication skills

Education

Bachelor’s degree

Associates degree + 3 years

6 years of experience in lieu of degree

Tools

SharePoint

Job description

LSU New Orleans seeks a dedicated professional for the Department Application Support and Training Operations to design and maintain agency applications and solutions. You will analyze requirements and translate them into effective, scalable solutions while ensuring timely maintenance and support through ticket systems.

You will develop and update training materials for LDH employees, conduct training sessions, and collaborate with the Unit Supervisor to plan testing for new software.