Applications Support Tech: WMS & Logistics Integrations

Colony Brands, Inc.; Monroe (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote days available (up to 15/year)

Job summary

Colony Brands, Inc. is seeking an Applications Support Technician to support warehouse, fulfillment and logistics software. You will troubleshoot issues, aid end users, and ensure system reliability in a collaborative Agile environment.

You will work closely with operations, IT and vendors to investigate incidents, resolve them, and contribute to improvements. Strong SQL and WMS familiarity are highly valued.

Qualifications

• Associate degree in computer science, MIS, or a related field.
• 3+ years of related business experience.
• Strong SQL knowledge and data analysis ability.
• Experience with Warehouse Management Systems preferred.
• Willingness to work outside normal hours and on-call as scheduled.

Responsibilities

• Support third-party software applications powering warehouse, fulfillment and logistics operations.
• Troubleshoot incidents, investigate root causes, and coordinate with operations, IT and vendors.
• Support system testing, upgrades, and performance optimization.
• Trace issues across multiple applications, databases, integrations, and business processes.
• Provide end-user support and ensure system reliability.

Skills

Analytical thinking

Problem solving

SQL querying

Team player

Continuous learning

On-call readiness

Education

Associate degree in Computer Sciences or MIS

Tools

WMS systems

APIs/EDI

Infios/HighJump

e2open/BluJay/Kewill

Acumatica

Datex

Job description

Colony Brands, Inc. is seeking an Applications Support Technician to support warehouse, fulfillment and logistics software. You will troubleshoot issues, aid end users, and ensure system reliability in a collaborative Agile environment.

You will work closely with operations, IT and vendors to investigate incidents, resolve them, and contribute to improvements. Strong SQL and WMS familiarity are highly valued.