Applications Support Specialist - Flexible Schedule

Stout; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Stout in Chicago, IL is seeking an Applications Support Specialist to own and support a growing portfolio of business applications. You will develop a deep understanding of each application's functionality, data flows, integrations, and security requirements while providing hands-on troubleshooting and collaboration with IT and business teams.

You will coordinate with stakeholders, internal teams, and vendors, drive improvements in reliability and usability, and participate in deployments and

Qualifications

• 4+ years of progressive experience in information technology, application support, technical support, systems support, or a related discipline.
• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field, or equivalent professional experience.
• Demonstrated analytical, troubleshooting, and problem-solving skills with the ability to independently investigate complex issues through resolution.

Responsibilities

• Assume operational ownership of assigned business applications and develop a strong understanding of their functionality, configuration, integrations, dependencies, data flows, security requirements, and support models.
• Provide technical and operational support for existing and newly implemented applications, including investigation and resolution of complex issues.
• Use logs, configuration settings, data, vendor documentation, diagnostic tools, and other available resources to troubleshoot application issues and identify root causes.
• Persistently investigate problems that do not have an obvious solution, testing hypotheses and exploring alternative technical approaches until an appropriate resolution or path forward is identified.
• Coordinate with business stakeholders, IT teams, and third-party vendors to resolve application issues and ensure high-priority matters are appropriately escalated and communicated.

Skills

IT support

Troubleshooting

Analytical thinking

Strong communication

Cross-functional collaboration

Vendor coordination

Education

Bachelor's degree in CS/IT or related

Tools

Diagnostics tools

SQL basics

Microsoft 365

APIs & Integrations

Job description

Stout in Chicago, IL is seeking an Applications Support Specialist to own and support a growing portfolio of business applications. You will develop a deep understanding of each application's functionality, data flows, integrations, and security requirements while providing hands-on troubleshooting and collaboration with IT and business teams.

You will coordinate with stakeholders, internal teams, and vendors, drive improvements in reliability and usability, and participate in deployments and