Applications Support Specialist

BankOnIT; Oklahoma City (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

BankOnIT in Oklahoma City is seeking an Applications Specialist to plan, install, and troubleshoot core vendor updates, and to act as the initial or second-level contact for end-users seeking assistance.

Under general supervision, you will review and implement updates in a call center environment, troubleshoot complex client and server software, answer help desk calls, document tickets, and clearly communicate solutions to users.

Qualifications

• Basic to intermediate troubleshooting methodology.
• Basic understanding of desktop operating systems, software, and PC/Server/Network hardware.
• Basic understanding of principles and theories of network systems and management.
• Basic understanding of Internet technologies and products.
• Basic understanding of electrical safety procedures.
• At least one year of technical work experience or equivalent education.

Responsibilities

• Under general supervision, review, plan and install and troubleshoot core vendor updates in a call center environment.
• Troubleshoot complex client and server software environments while utilizing a high degree of attention to detail and precision.
• Answering the help desk phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
• Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
• Follow defined procedures and policies to resolve recurring issues.
• Escalate or involve senior technicians on more sensitive or complex end-user problems.
• Perform related work as required.

Skills

Troubleshooting

Communication

Attention to Detail

Time Management

Team Player

Education

Associate’s degree in computer science or related field

1 year of technical work experience

A+, Network+ or Security+ certification

Job description

BankOnIT in Oklahoma City is seeking an Applications Specialist to plan, install, and troubleshoot core vendor updates, and to act as the initial or second-level contact for end-users seeking assistance.

Under general supervision, you will review and implement updates in a call center environment, troubleshoot complex client and server software, answer help desk calls, document tickets, and clearly communicate solutions to users.