Applications Support Analyst - Health Plan

Good Samaritan Society; Sioux Falls (SD); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Sanford Health is seeking an Applications Support Analyst in Sioux Falls, SD. You will perform routine healthcare information system and application support, investigate issues, resolve incidents, and assist in creating training materials.

The role requires a Bachelor's degree and at least one year of related experience, with ITIL knowledge being a plus. Excellent communication and teamwork are essential, and the company offers a robust benefits package.

Qualifications

• Bachelor's degree required in IT/Healthcare/Business or related field.
• One year of relevant experience in application support or related area is preferred.
• Information Technology knowledge and ability to learn new applications quickly.

Responsibilities

• Performs routine healthcare information system and application support.
• Resolves incidents and service requests; researches and analyzes issues.
• Creates and maintains training documentation and reports.
• Promotes a team-oriented approach and communicates effectively with stakeholders.

Skills

Verbal communication

Written communication

Team collaboration

Education

Bachelor's degree in IT/Healthcare/Business or related field

Tools

ITIL knowledge (helpful)

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Gss National Campus
Location: Sioux Falls, SD
Address: 4800 W 57th St, Sioux Falls, SD 57108, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $26.00 - $41.50

Job Summary

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or elevate support issues. Resolves incidents and service requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.

The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.

Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations.

Qualifications

Bachelor's Degree required.

Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0264773
Job Function: Information Technology
Featured: No