Application Support Technical Lead - Vice President

Citi; Jacksonville (FL); On-site; USD 114,000 - 171,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan

Job summary

Citi in Jacksonville, FL is seeking an Application Support Technical Lead to direct multiple apps support teams and deliver reliable production services. The role requires strong operations experience, strategic client engagement and governance with audits and compliance.

The ideal candidate will guide incident resolution, collaborate with development managers, manage budgets, and ensure high availability across a global enterprise. Strong communication is essential.

Qualifications

• 6-10 years experience in supporting the production environment.
• Strong operations background bridging technology and business; translate tech issues into business impacts.
• Excellent communication and diplomacy skills; able to guide and influence across functions.

Responsibilities

• Manages one or more apps support teams.
• Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
• Provide a holistic view of the production environment for technology and business management; trusted partner for senior leaders.
• Guide feedback reviews with development managers; ensure long-term fixes are tracked to closure.
• Performs controlled resolution of incidents and problems including prioritization and escalation; root cause analysis.
• Consults with primary clients to understand strategic objectives of users.
• Ensure awareness of audit and compliance issues.
• Champions stability initiatives to enable high availability for BAU; improves monitoring and resiliency.
• Handle incidents at global enterprise level; stay calm during major incidents.
• Budget management and resource planning; accountability for the apps support area.
• Manage customer satisfaction requirements of operational procedures.
• Communicate complex information with operations and technology partners regionally or globally.
• Performs other duties as assigned; assess risk with regard to firm’s reputation and compliance.

Skills

Operations leadership

Stakeholder engagement

Incident management

Team leadership

Communication skills

Education

Bachelor’s degree or equivalent

Master’s degree preferred

Job description

The Application Support Technical Lead accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise.

Responsibilities

• Manages one or more apps support teams.
• Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
• Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
• Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
• Requires awareness of audit and compliance related issues.
• Contributes to formulation of strategies for apps support and other functional areas.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
• Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Recommended Qualifications

• 6-10 years experience in supporting the production environment.
• Strong operations background with the ability to act as a liaison between technology and business teams, translating technology issues into operational and business impacts and driving effective stakeholder engagement.

Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications

• Experience with application support would be an added advantage, but not essential
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders

Education

• Bachelor’s/University degree or equivalent experience , Master’s degree preferred

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

Jacksonville Florida United States

Primary Location Full Time Salary Range

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Sep 15, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right

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