Applications Specialist

Security Industry Specialists, Inc.; Seattle (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k)

Paid Time Off

Growth opportunities

Job summary

Security Industry Specialists, Inc. is seeking an Applications Specialist in Seattle, WA to assist in database admin tasks using Salesforce, Excel, Tableau, and the company’s finance/HCM systems.

This role serves as the first contact for technical issues and will manage licenses and access across multiple platforms. Qualified candidates have a Bachelor's degree, at least one year in a help desk role, advanced Excel skills, and Salesforce/Tableau experience or related apps.

Qualifications

• Bachelor’s Degree or equivalent.

Responsibilities

• First point of contact for requests via email, chat, phone, in-person, or ticketing system.
• Log and categorize all requests in the ticketing system.
• Perform daily tasks and run audit reports to support day-to-day operations.
• Create, manage, and maintain user licenses and access permissions across platforms.
• Basic troubleshooting: password resets and account access.
• Stay up to date on updates and new functionality that impact systems.
• Create validation rules to prevent user error.
• Assist end users in creating or editing reports, dashboards, or list views.
• Provide testing and QA support as needed.
• Document existing processes and workflows to strengthen institutional knowledge.

Skills

Advanced Excel

Help desk experience

Verbal & written communication

Time management

Education

Bachelor's Degree or equivalent

Tools

Salesforce

Tableau

Jira

FreshService

Form Assembly

Conga

Jitterbit

Job description

Job Details: Job Location: Seattle, WA 98119, Position Type: Full Time, Salary Range: $24.00 - $24.00 Hourly, About the role:

The Applications Specialist is responsible for assisting in database administrative functions. Using a variety of tools that range from Salesforce, Excel, MS Suite, Tableau and the company’s Finance and HCM platforms, our specialists work to create tools to assist all parts of our business.

In this role, your responsibilities will be:

• First point of contact in providing technical assistance for incoming requests and issues that may arrive via emails, chat, phone calls, in-person, or the company’s ticketing system
• Ensure all support requests are logged and categorized in our ticketing system even when they are not submitted natively
• Perform daily tasks and run audit reports to support and maintain day-to-day operations
• Create, manage, and maintain user licenses and access permissions across multiple platforms
• Basic troubleshooting: password resets, account access, along with other common software problems
• Create, manage, and maintain user licenses and access permissions across multiple platforms
• Remain up to date on update releases including new functionality and changes that may impact our systems
• Create validation rules to prevent user error
• Assist end users in creating or editing reports, dashboards, or list views
• Provide testing and QA support as needed
• Assist in documenting existing processes and workflows to strengthen institutional knowledge
• Perform other duties as assigned

Qualifications: As a candidate, you must have:

• Bachelor's Degree or equivalent
• Minimum of one year experience in a help desk role
• Advanced knowledge of Excel
• Salesforce Administrator Certification or experience with its third party apps- such as Tableau, Form Assembly, Conga, or Jitterbit- is a plus
• Experience in Jira or FreshService a plus
• Excellent time management, verbal and written communication, organizational, analytical, and problem-solving skills required
• A dependable team player with business maturity, enthusiasm, and a positive attitude

We offer:

• $24.00/ hourly
• Health, Dental, Vision, and 401 (k)
• Paid Time Off, including Sick/Safe Time
• A dynamic and challenging work environment with opportunities for growth

Security Industry Specialists, Inc. is an Equal Opportunity Employer