Applications (ServiceNow) Engineer

ChenMed LLC; Deerfield (IL); On-site; USD 91,165 - 130,235; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Career development opportunities

Job summary

ChenMed LLC in Deerfield is looking for a skilled ServiceNow Engineer responsible for managing and optimizing enterprise COTS/SaaS applications that support clinical and business operations. The successful candidate will lead solution designs, support integrations, and ensure system reliability.

Must have a Bachelor's degree in Computer Science, at least three years of experience, and familiarity with platforms like Salesforce and ServiceNow. Comprehensive benefits are included.

Qualifications

• Minimum 3 years' experience administration of enterprise COTS/SaaS applications.
• Hands-on experience with Salesforce, ServiceNow, or Workday.
• Active certification in a relevant enterprise platform is preferred.

Responsibilities

• Configure and maintain enterprise COTS/SaaS platforms.
• Lead technical design and implementation efforts.
• Support system integrations using APIs.

Skills

Configuration of COTS/SaaS applications

Integration using APIs

Workflow automation

Root cause analysis

Agile/Scrum mentality

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce

ServiceNow

Workday

Job description

ServiceNow Engineer

The ServiceNow Engineer is responsible for the configuration, administration, optimization, and support of enterprise Commercial Off-the-Shelf (COTS) and Software-as-a-Service (SaaS) applications that power ChenMed’s clinical and business operations. The incumbent works across one or more enterprise COTS/SaaS platforms—such as Salesforce, ServiceNow, or Workday—to deliver scalable, reliable, and user-centered application solutions while impacting technical strategy, solution design, and operational excellence aligned with business needs.

Responsibilities

• Configure, administer, and maintain assigned enterprise COTS/SaaS platforms to support organizational workflows and business processes.
• Partner with business stakeholders to gather, analyze, and translate functional requirements into scalable, maintainable, and supportable technical solutions aligned with enterprise architecture standards and platform best practices.
• Lead solution discovery, technical design, and implementation strategy efforts by identifying business needs, risks, and dependencies while serving as a trusted technical advisor to business and IT stakeholders.
• Support system integrations between enterprise applications using APIs, middleware, and data transformation tools.
• Conduct application testing, validation, and quality assurance activities for new configurations, enhancements, and system upgrades.
• Lead and support release management activities, coordinating platform updates, patches, and version upgrades with minimal disruption to operations.
• Monitor application performance, identify bottlenecks, and implement solutions to ensure system reliability and availability.
• Provide technical leadership, mentorship, and oversight to less experienced engineers by removing blockers, identifying risks, promoting engineering best practices, and fostering a culture of accountability, collaboration, and continuous improvement.
• Drive technical standards, governance, and process improvements to enhance solution scalability, security, and maintainability.
• Identify opportunities to improve platform adoption, automation, operational efficiency, and engineering processes across the organization.
• Create and maintain technical documentation including configuration guides, process flows, and user-facing knowledge articles.
• Communicate technical concepts, solution approaches, risks, and recommendations to all levels of the organization effectively while facilitating alignment across business, operational, and IT stakeholders.
• Provide Tier 2/3 support for application-related incidents and service requests, performing root cause analysis and implementing corrective actions.
• Collaborate with vendors and platform representatives to manage support cases, license utilization, and feature adoption.
• Support data governance activities including data integrity validation, field mapping, and access control management within COTS platforms.
• Follow IT change management and security protocols in all configuration and release activities.

Knowledge, Skills and Abilities

• Deep understanding of supported business domains and ability to translate operational needs into scalable technical solutions.
• Advanced hands‑on experience with two or more enterprise COTS/SaaS platforms (e.g., Salesforce, ServiceNow, or Workday).
• Strong understanding of application configuration, workflow automation, and process design within enterprise COTS/SaaS environments.
• Experience with system integrations using REST/SOAP APIs, middleware platforms, or integration tools (e.g., MuleSoft, Boomi).
• Experience leveraging AI‑assisted development, automation, analytics, or productivity tools to improve engineering efficiency and solution delivery.
• Proficiency in platform‑native scripting and automation tools (e.g., Salesforce Flow/Apex, ServiceNow Flow Designer/Glide scripting, Workday Studio/Calculated Fields).
• Solid understanding of ITSM principles and IT change management practices.
• Strong analytical and problem‑solving skills with the ability to perform root cause analysis for complex application issues.
• Ability to manage competing priorities and work effectively in Agile/Scrum delivery environments.
• Excellent communication skills, able to explain technical concepts clearly to non‑technical business partners.
• Proactive in developing actionable recommendations that improve platform adoption, data quality, and operational efficiency.
• Ability to work with minimal supervision.
• Expert skill in Microsoft Office Suite products (Excel, Word, PowerPoint, Outlook); competency in other systems required for the position.
• Willingness to travel locally, regionally, or nationally up to 10% of the time and to work evenings, weekends, or holidays as needed.
• Spoken and written fluency in English.
• Active use of independent judgment in carrying out tasks.

Education and Experience

• Bachelor’s degree in Computer Science, Information Systems, Business Information Technology, or a related field (or equivalent experience on a year‑for‑year basis).
• Minimum of 3 years’ experience administering or configuring enterprise COTS/SaaS applications in a corporate environment.
• Hands‑on experience with at least one enterprise COTS/SaaS platform (e.g., Salesforce, ServiceNow, or Workday).
• Active certification in a relevant enterprise platform is preferred (e.g., Salesforce Certified Administrator or Platform Developer, ServiceNow Certified System Administrator or CIS, Workday Pro Certification).
• Experience using a service desk/ITSM platform for incident and change management is preferred.

Pay Range

$91,165 – $130,235 (base yearly salary)

Benefits

Comprehensive benefits including health, dental, vision, retirement, paid time off, and career development opportunities. For detailed information, please refer to the employee benefits guide.