Applications Service Delivery Manager - NAM

Hitachi, Ltd.; Raleigh (NC); On-site; USD 120,000 - 170,000; Full time

Job summary

Hitachi Energy seeks an Applications Service Delivery Manager to lead a multinational team driving design, delivery, and continuous improvement of critical IT applications in North America. You will align with business priorities and technology strategies while enabling digital transformation and operational excellence.

You will oversee incident, change, and release management, ensure SLA adherence, manage budgets and vendors, and promote user adoption through training and process

Qualifications

• 5+ years of experience in application management or IT service delivery.
• Strong knowledge of ITIL 4 processes and service management tools (e.g., ServiceNow).
• Experience with global, cross-functional teams.

Responsibilities

• Govern applications across their full lifecycle—from onboarding to retirement.
• Ensure high-quality service delivery including incident, change, and release management.
• Maintain application performance, availability, and SLA compliance.
• Align application roadmaps with business needs and enterprise architecture.
• Drive user adoption through training and process standardization.
• Manage budgets, licenses, vendors, and third-party performance.
• Lead application retirement planning, including data archiving and risk mitigation.
• Maintain accurate documentation within CMDB and application registries.

Skills

ITIL 4 processes

ServiceNow

Global teams

Agile/DevOps

Application management

Education

Bachelor’s degree in Engineering/CS/IS

Tools

CMDB

Release management tools

Job description

Job Description

Join Hitachi Energy as an Applications Service Delivery Manager and play a key role in shaping how technology enables business success across North America. In this role, you will lead a diverse, multinational team of Application Managers, Business Analysts, Solution Architects, and Project Managers—driving the design, delivery, and continuous improvement of critical IT applications.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

You will oversee the full lifecycle of enterprise applications, ensuring they are aligned with business priorities, technology strategies, and operational excellence standards. This opportunity offers a unique blend of leadership, strategy, and execution—empowering you to influence digital transformation, optimize performance, and deliver tangible business value. If you enjoy working in a collaborative environment where innovation, ownership, and impact are valued, this is your chance to lead meaningful change at scale.

How you'll make an impact

• Govern applications across their full lifecycle—from onboarding to retirement
• Ensure high-quality service delivery including incident, change, and release management
• Maintain application performance, availability, and SLA compliance
• Align application roadmaps with business needs and enterprise architecture
• Drive user adoption through training and process standardization
• Manage budgets, licenses, vendors, and third-party performance
• Lead application retirement planning, including data archiving and risk mitigation
• Maintain accurate documentation within CMDB and application registries
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

• 5+ years of experience in application management or IT service delivery
• Strong knowledge of ITIL 4 processes and service management tools (e.g., ServiceNow)
• Experience working with global, cross-functional teams
• Understanding of software development lifecycles, integrations, and Agile/DevOps practices
• Familiarity with engineering, manufacturing, or PLM systems
• Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent experience

More about us

• Join a global leader advancing sustainable energy solutions and innovation
• Benefit from continuous learning, leadership development, and career progression opportunities
• Be part of an inclusive, collaborative culture that values growth and impact

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

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Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.